Senior Operations Analyst - Fund Administration

Company: Great Gray Group.
Location: Wilmington
Posted on: June 2, 2025

Job Description:

Why Great Gray?At Great Gray Group, we aim to set the standard in the retirement services industry. Our mission is to provide advanced retirement solutions by combining core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making decisions clearer, transitions smoother, and enhancing the client experience. We are committed to continuous improvement, excellence in service, and earning the trust of our clients.Responsibilities

• Serve as a subject matter expert in areas such as daily net asset value production, portfolio pricing oversight, reconciliations, cash balance monitoring, and fund administration activities.
• Oversee daily operations related to Great Gray collective investment funds, including reviewing and approving operational activities performed by team members.
• Collaborate with the Implementation Solutions Team on operational tasks for new fund launches, mergers, liquidations, fund terminations, and other initiatives.
• Manage risk incidents related to collective funds, ensuring proper logging, review, and analysis to mitigate operational risks.
• Analyze data to identify trends and issues, and resolve inquiries effectively.
• Create, review, and present reports to oversee operations and handle inquiries.
• Communicate with internal teams, service providers, sub-advisors, and external parties to resolve issues and support inquiries.
• Identify opportunities for process improvements and develop new procedures to enhance operational efficiency.
• Perform other duties as assigned.
• All employees are responsible for identifying, assessing, and managing risks, maintaining understanding of relevant policies and procedures, and escalating incidents appropriately.*This role requires after-hours oversight and the ability to handle emergent situations with fund accounting and custodial service providers.Qualifications & Experience
  • Bachelor's degree in accounting, finance, or business, with 4-5 years of experience in financial services, or a minimum of 8 years' relevant experience in lieu of a degree.
  • Process improvement skills and the ability to analyze workflows for efficiency and accuracy.
  • Proactive, autonomous work style with high attention to detail and reliability.
  • Ability to meet strict deadlines and work independently.
  • Excellent written and verbal communication skills.
  • Team player with the ability to work independently.
  • Advanced computer skills, especially with Microsoft Office.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Comfortable navigating ambiguity.
  • Alignment with our core values: Growth Mindset, Disciplined Curiosity, Grit, Results-Driven, Collaboration.BenefitsWe offer a comprehensive and competitive benefits package, including:
    • Participation in a high-growth, early-stage organization.
    • Hybrid work environment.
    • Competitive compensation, including 401(k) with matching opportunities.
    • Lifestyle spending allowance.
    • Medical, Dental, Vision insurance.
    • Employer-paid life and disability insurance.
    • Generous paid time off.Company BackgroundGreat Gray is a leading independent provider of trustee and administrative services for CITs, managing over $200 billion across 780+ funds, working with top firms like BlackRock, PIMCO, and others. CITs are innovative, tax-exempt investment vehicles for employer-sponsored retirement plans, offering advantages like efficient administration and cost savings.Since its founding, Great Gray has experienced consistent growth and continues to develop its core CIT business and related services. Recently acquired by Madison Dearborn Partners, Great Gray remains an independent company dedicated to excellence.Investor BackgroundMadison Dearborn Partners is a Chicago-based private equity firm with over $28 billion in capital raised since 1992, investing across various industries including financial services.Equal Employment Opportunity PolicyGreat Gray is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or other protected factors.
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Keywords: Great Gray Group., Union , Senior Operations Analyst - Fund Administration, Accounting, Auditing , Wilmington, New Jersey