Receptionist - Design Center

Company: HOME DEPOT USA, INC
Location: Union
Posted on: September 22, 2022

Job Description:

Position Purpose:
The HDDC Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the HDDC. Receptionists' will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists' are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Major Tasks, Responsibilities & Key Accountabilities:
90% - Customer Service:
- Follows up with clients via telephone when appropriate
- Update calendars and schedules meetings for associates
- Resolves client complaints or involves the appropriate manager to ensure customer satisfaction
- Greet clients and offer a beverage as they enter the HDDC
- Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)
- Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party
- Receive, sort, and distribute daily mail/deliveries

10% - Self-Development:
- Routinely develops skills in related areas of expertise
- Stays abreast of daily, weekly, monthly sales reports
- Proactively seeks knowledge on all HDDC products and services

Nature and Scope:
This position reports to the Showroom Manager.
This position has 0 direct reports.

Environmental Job Requirements:
Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel:
Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Must be available evenings and weekends

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
0 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
1+ years of Specialty Retail (Professional certifications are not required)
Ability to use common office software applications, such as Outlook and Word
Ability to work in a fast-paced environment
Ability to work independently and with a team
Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:
Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction

Drives Results: Delivers on commitments and expectations

Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view

Collaborates: Contributes to the group's efforts and steps forward to help as needed. Seeks input from others

Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges

Keywords: HOME DEPOT USA, INC, Union , Receptionist - Design Center, Administration, Clerical , Union, New Jersey