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Receptionist - Design Center

Location: Union
Posted on: September 22, 2022

Job Description:

Position Purpose:
The HDDC Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the HDDC. Receptionists' will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists' are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Major Tasks, Responsibilities & Key Accountabilities:
90% - Customer Service:
- Follows up with clients via telephone when appropriate
- Update calendars and schedules meetings for associates
- Resolves client complaints or involves the appropriate manager to ensure customer satisfaction
- Greet clients and offer a beverage as they enter the HDDC
- Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)
- Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party
- Receive, sort, and distribute daily mail/deliveries

10% - Self-Development:
- Routinely develops skills in related areas of expertise
- Stays abreast of daily, weekly, monthly sales reports
- Proactively seeks knowledge on all HDDC products and services

Nature and Scope:
This position reports to the Showroom Manager.
This position has 0 direct reports.

Environmental Job Requirements:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Must be available evenings and weekends

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
0 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
1+ years of Specialty Retail (Professional certifications are not required)
Ability to use common office software applications, such as Outlook and Word
Ability to work in a fast-paced environment
Ability to work independently and with a team
Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:
Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction

Drives Results: Delivers on commitments and expectations

Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view

Collaborates: Contributes to the group's efforts and steps forward to help as needed. Seeks input from others

Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges

Keywords: HOME DEPOT USA, INC, Union , Receptionist - Design Center, Administration, Clerical , Union, New Jersey

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