Manager, Technical Writing

Company: iCIMS
Location: Union
Posted on: January 7, 2022

Job Description:

As Manager, Technical---Writing---you'll lead the---technical writing team responsible for partnering---with product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, API/developer documentation for developer.icims.com, and more. You will lead---the team and the company to evolve and scale content to meet the needs of an best-in-class SaaS company operating at scale and serving Enterprise customers.--

• Manages and coaches the Technical---Writers to partner---with---product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, API/developer documentation for developer.icims.com, and more---
• Oversees daily activities of the Technical Writing group---
• Provides guidance and direction on documenting complex technical information, negotiating scope and deadlines, etc.
• Contributes to overall strategic direction of solutions and ensures alignment with overall departmental initiatives and SDLC---
• Establishes and/or maintains a document control system to manage approvals and track documentation changes and updates------
• Proactively identifies opportunities that need documentation by understanding support requests and working directly with end users and evaluating their feedback---
• Establishes and/or maintains a documentation request system to manage change requests or requests for new content to ensure knowledge base is up-to-date and comprehensive---
• Works cross-functionally to identify opportunities for process improvement------
• Acts as the liaison to various cross-departmental teams to articulate impacts to their organization and ensure---said impacts are---documented accurately and effectively---
• Serves as lead for integration of content with complementary systems & programs (i.e.---Training, in-platform)---
• Identifies opportunities for new or updated content by monitoring/reporting on search behavior of content consumers---
• ---Validates accuracy and completeness of documentation by observing product use and independently testing features/functionality---
• Serves as lead author/editor for new technical documents and publications as required---
• Edits and updates existing documentation as needed to ensure documents are of the highest quality---
• May provide coaching and mentoring for various internal teams to ensure documentation is clear and serves the purposes intended---
• Partners with Marketing & Training Teams to ensure documentation is maintained on the appropriate sites------
• Adheres to proper English writing and grammar rules---
• Establishes and/or maintains the---Style Guide and---ensures adherence to---quality assurance standards---
• Consistently ensures that business is---conducted with integrity at all times---and that behavior aligns with iCIMS policies, procedures, and core competencies7+ years of---experience in technical documentation and writing---Ability to lead---and direct the work of others and helps ensure the work of the team aligns with overall department initiatives---Familiarity with DITA, XML, and the introduction/implementation of such structures/formats a plusFamiliarity with content reuse and CMS/CCMS, and the introduction/implementation of such systems a plusExperience with localization, including translating product documentation---Very high level of organizational skills and the ability to layout information logically------Strong proficiency---in writing, and editing technical material including (but not limited to):--- technical---articles, reports, brochures, and/or manuals---A proven ability to plan, undertake, and finish activities to achieve high quality results, including the ability to set and manage priorities---for self and direct reports---judiciously---Computer literate; proficiency with Microsoft Office (PowerPoint, Excel, Outlook)---

Keywords: iCIMS, Union , Manager, Technical Writing, Advertising , Union, New Jersey