Customer Service Representative
Company: Setup Winks
Location: Philadelphia
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Description Location:
Philadelphia, PA Department: Customer Service Reports To: Customer
Service Manager Employment Type: Full-Time We are seeking a
dedicated and personable Customer Service Representative to join
our team. In this role, you will be responsible for delivering
high-quality customer support by addressing inquiries, resolving
complaints, and ensuring customer satisfaction. You will serve as
the first point of contact for our clients and play a vital role in
building long-lasting relationships. Key Responsibilities Respond
to Inquiries: Handle incoming calls, emails, and live chat
inquiries from customers professionally and efficiently. Problem
Resolution: Listen to customers’ concerns, identify the root cause
of the issue, and provide effective solutions. Product Knowledge:
Develop and maintain a thorough understanding of company products,
services, and policies to provide accurate information.
Documentation: Accurately document interactions, transactions, and
actions taken in the company’s CRM software. Feedback Collection:
Gather and relay customer feedback to help improve processes,
products, and overall customer satisfaction. Team Collaboration:
Work closely with team members and other departments to resolve
complex issues and improve service delivery. Skills, Knowledge and
Expertise Education: High school diploma or equivalent required;
additional education or certification in customer service is a
plus. Technical Skills: Proficiency in CRM software, Microsoft
Office Suite, and experience with live chat and email platforms.
Communication Skills: Excellent verbal and written communication
skills. Problem-Solving Skills: Strong ability to think critically
and solve issues effectively. Interpersonal Skills: Demonstrated
ability to interact positively and professionally with a diverse
customer base. Adaptability: Comfortable working in a fast-paced
environment and handling a high volume of customer interactions.
Benefits Competitive salary and performance-based bonuses. Health,
dental, and vision insurance. 401(k) plan with company match. Paid
time off and holidays. Opportunities for professional development
and career growth.
Keywords: Setup Winks, Union , Customer Service Representative, Customer Service & Call Center , Philadelphia, New Jersey
