Automotive Assistant Service Manager

Company: Brooklyn Transmission Company
Location: New York City
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Paid time off Training & development We are seeking a knowledgeable and customer-focused Automotive Assistant Service Manager to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless experience from initial consultation to service completion. This role requires excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service. Prior experience and familiarity with auto service management are highly valued. Responsibilities Greet customers promptly and professionally, assessing their vehicle needs and concerns. Explain recommended services and repairs clearly, providing detailed auto estimates. Coordinate with technicians to schedule repairs and ensure timely completion of work. Upsell additional services or maintenance based on vehicle diagnostics and customer needs. Manage service writing, including documenting vehicle issues, repairs performed, and parts used. Handle cash transactions accurately and process payments efficiently. Maintain detailed records of customer interactions, service history, and billing information. Follow up with customers post-service to ensure satisfaction and foster ongoing relationships. Stay informed about the latest automotive repair techniques, including transmissions, oil changes, brake repair, suspension, tire service, diesel engine repair, shocks & struts, air brake systems, alignment, auto body repair, and other mechanical services. Requirements Proven experience or automotive service management background preferred. Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures. Experience with auto estimating software and service writing is highly desirable. Excellent customer service skills with the ability to communicate technical information clearly. Ability to upsell services tactfully while maintaining integrity and customer trust. Mechanical knowledge of various vehicle systems such as transmissions, oil changes, brake systems, suspensions, tires, diesel engines, shocks & struts, alignments, and auto body repairs. Familiarity with auto sales processes is a plus. Strong organizational skills with attention to detail in documentation and record keeping. Ability to work in a fast-paced environment while maintaining professionalism and courtesy at all times. Join our team as an Automotive Service Advisor where your expertise will help deliver top-tier automotive care while providing exceptional customer experiences in a professional setting. Job Type: Full-time Benefits: 401(k) 401(k) matching Paid time off Work Location: In person

Keywords: Brooklyn Transmission Company, Union , Automotive Assistant Service Manager, Engineering , New York City, New Jersey