Customer Service Manager
Company: Goodwill of Central & Northern Arizona
Location: Union
Posted on: June 17, 2022
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Job Description:
710 E Union Hills Dr Phoenix Arizona, 85024Position
Description:Responsible for the oversight, leadership and
achievement for the sales floor and obtaining set sales goals.
Directs all aspects relating to the daily operations of the sales
floor, leading the team and driving the business. Key
responsibilities include building, leading, and retaining
motivated, high performing teams through effective leadership of
Retail Sales Associates.Essential Duties and
Responsibilities:Financial - Sustains growth through financial
stewardship & fiscal responsibility.Executes retail operations plan
to achieve daily, monthly, quarterly, and yearly goals for profit,
revenue, and production for a Retail Store location.Makes decisions
on matters relating to the day-to-day retail operation within
his/her defined work area.Conducts new goods inventory and ensures
proper reporting.Reconciles and balances all daily
paperwork.Customer & Community - Collaborates with customers to
understand and deliver customer's needs & expectations.Ensures team
members deliver excellent customer service to donors and
customers.Works to de-escalate customer situations while finding an
appropriate solution; involves upper management, as
needed.Maintains the day-to-day operations of the store including
managing and meeting team member and customer needs.Ensures store
locations are clean, well-kept, and reflect the Goodwill brand
appropriately.Operational Excellence - Implements strategies to
maximize resources and infrastructure.Oversees and maintains the
day-to-day operations of the sales floor including daily
maintenance, custodial duties, and floor standards.Provides regular
mentoring and training to develop skills of Retail Sales
Associates; ensures that team members are operating per company
standards and procedures.Ensures that the store complies with all
policies and procedures relating to Security, Health, and Safety,
coordinating with various Goodwill divisions, as needed; influences
any changes necessary to meet statutory requirements, ensuring
minimum risk to team members and the business.May perform tasks
such as helping at other stores, and attending personal training
and development classes, as needed.Processes complex sales
transactions, including customer returns.Team Goodwill - Promotes a
culture that embraces growth & development to meet the needs of our
team.Collaborates with store leadership to establish clear company
vision and ensure team member engagement.Responsible for
performance management (coaching, discipline, performance
improvement plans, and annual reviews), staffing, compensation, and
development of team members.Provides regular mentoring, training,
and coaching to develop skills of team members.Plays critical role
in driving company culture change efforts and change management
processes.Models Goodwill Core Values - Trust, Collaboration,
Engagement, Ownership, and Innovation.Performs other related
duties, as assigned.Minimum Qualifications (Education, Experience,
Skills):High School Diploma, GED, or equivalent work experienceOne
year work experience in Retail Management, preferredOne year
customer service experience requiredProficient in Microsoft Office
SuiteAbility to pass a background check and drug screen, where
applicable for positionReasonable Accommodation Statement:To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.You will be
eligible for a comprehensive Total Rewards package, 1st of the
month following 60 days of employment that includes the following:5
Medical PlansEmployer Funded Health Reimbursement Account (HRA)3
Dental PlansVision Plan401K (Immediate participation upon
hire)Employer Paid Life InsuranceEmployee Assistance Program
(EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a
few highlights of our key benefit offerings!Become a valuable part
of our team and work for a company which has been named a Best
Place to work by the Phoenix Business Journal 4 out of the last 5
years. Work for a company which has seen double digit growth year
after year for nearly a decade. Work for a company which values
diversity and is centered on success. Goodwill of Central &
Northern Arizona - We Put People to Work!Goodwill of Central and
Northern Arizona endeavors to make our website accessible to any
and all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact HR Support at 602-535-4000,
option 5, or RecruitingOperations@goodwillaz.org.We consider
applicants for all positions without regard to race, color,
religion, sex, sexual orientation, national origin, age, marital or
veteran status, the presence of a non-job related medical condition
or disability, or any other legally protected status. We will make
reasonable accommodation and modification, including adaptive
devices, to assist any person with a disability to apply for and,
if hired, to perform the duties the position they seek. Assistance
could include help in completing on-line application as well as
providing alternative communication, e.g., Braille and Large
Print.PHISHING SCAM WARNING: Goodwill of Central and Northern
Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV")
are among several companies recently made aware of a phishing scam
involving con artists posing as hiring managers recruiting via
email, text and social media. The imposters are creating misleading
email accounts, conducting remote "interviews," and making
artificial job offers in order to collect personal and financial
information from unsuspecting individuals. Please note that
GCNA/GIMV only use company email addresses, which contain
"@goodwillaz.org" or @gimv.org", to communicate with candidates via
email. The company also uses secure tools on our website to receive
data from applicants and would never ask them to submit their
personal banking information to apply for an open job. If you are
contacted by someone about an open job at GCNA/GIMV, please verify
the domain of the sender's email address and that they are asking
you to apply on this website. If you believe you have been a victim
of a phishing scam, please visit the Department of Homeland
Security's Cyber Smart website
(https://www.cisa.gov/be-cyber-smart/campaign) to learn how to
report it.
Keywords: Goodwill of Central & Northern Arizona, Union , Customer Service Manager, Executive , Union, New Jersey
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