National Book Operations Manager
Company: Hudson Group
Posted on: June 25, 2022
Grow With Us!
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We couldn't
serve our customers, landlords, and partners in airports, commuter
terminals, hotels, and casinos without the continued support of our
greatest assets: our team members. We're dedicated to hiring and
training exceptional team members, who are committed to serving the
customer as the Traveler's Best Friend. We strive to ensure we're
fulfilling our team members' career potentials through training,
skills-development, and career pathways - as our team members grow
and succeed both personally and professionally, so does Hudson.
The National Book Operations Manager position is for you, if you
Establishing training process and assisting with training for all
book specific systems
Monitoring bookstore and book department sales and performance
nationally and in each location
Effectively communicating via phone calls, email, formal and
Key Accountabilities - your team is counting on you as a National
Book Operations Manager to:
Collaborating with all necessary departments, help define,
implement, and improve operations strategy, structure, and
processes for book & bookstore operations.
Establish training process & assist with training for all book
specific systems, processes & brand standards (including indie
brands), such as promotions, ordering, receiving, returns,
merchandising, customer service.
Monitor bookstore & book department sales and performance
nationally and in each location. Design, conduct, and share
diagnostics to conduct complete onsite & remote performance reviews
for all KPIs & standards for books & bookstores, including
promotional compliance. Identify issues, create solutions, and
Effectively communicate via phone calls, email, formal and informal
Interview book candidates/support recruiting & interviewing process
for book candidates.
Work with vendors and book wholesalers/publishers to troubleshoot
Suggest & order displays, titles, products as appropriate.
Contribute to and foster the overall bookseller/books community at
Hudson via bookseller benefits & recognition programs, writing &
soliciting editorial content (blurbs, social media engagement,
etc.), & self-education via book reviews, news, networking and
Manage day-to-day business issues and opportunities
National Book Operations Manager Required Qualifications:
Excellent analytical & reporting skills, business acumen, and
comprehensive understanding of book & retail economics
Broad & deep experience & knowledge of books & the book industry.
Passion for learning.
Effective & efficient. Manage competing priorities. Have good
project implementation, management, and follow-up capabilities.
Have good attention to detail & organization.
Be comfortable working in varying environments, work evenings and
Have the ability to create & develop effective processes & problem
solve, but the flexibility to adapt & conform as necessary
Familiarity with Edelweiss, SAP and/or Basil book system a plus
Excellent verbal and written communication skills
Positive and determined attitude
Enthusiasm to work for and contribute to a diverse, equitable and
Ability to build collaborative relationships across departments and
Significant travel required
5+ years of relevant experience, Technical proficiency required -
Excel, Word, PPT, etc.
Some of our Company-Offered Benefits & Perks Include:
Health & Well Being: Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Universal Life Insurance
Retirement Programs & Matching Employee Contributions: 401K &
20% off Hudson Employee Discount
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs
For additional information on our benefits, please visit:
Hudson is an Equal Opportunity Employer of all qualified
individuals. All employment decisions are made without regard to
age, race, color, religion, sex, sexual orientation, national
origin, citizenship, disability, military leave or veteran status,
genetic information, or any other status protected by applicable
federal, state or local law. We are committed to creating an
inclusive workplace in which we value diversity and unique
experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to Staffing Agencies: Please do not directly contact Hudson
hiring managers regarding candidates for our positions. If
assistance is needed in filling any position for Hudson, a member
of the talent team will reach out directly vetted agency
Keywords: Hudson Group, Union , National Book Operations Manager, Executive , Union, New Jersey
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