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Director of Customer Service

Company: LifeStation, Inc.
Location: Union
Posted on: May 30, 2018

Job Description:

Job DescriptionThe Opportunity The Director of Customer Service is charged with leading our company’s mission of providing superior service and care to our valued customers. Millions of seniors across the country reply on LifeStation and we are looking for a dynamic customer service leader to help care for them. We are looking for someone with serious call center management experience who is looking for a strategic role with a seat at the table. You will lead our large existing customer service team and be responsible for our customer service efforts.

ResponsibilitiesManagement· Maintain the appropriate policies and procedures to support customer service agents in providing the best service possible· Manage a team of dedicated Customer Service Supervisors that act according to your high standards to interact with agents and customers· Place special emphasis on the professional development and motivation of supervisorsProfessional Development/Team Building· Hire, develop, mentor and inspire a team that embraces a culture of delighting customers· Foster a positive work environment· Oversee all elements of new agent training and continuing education· Work with recruiting team to establish hiring goals and conduct new agent interviewsOperations· Manage reporting and track progress against key metrics· Manage utilization to determine optimal schedule and flows· Work with management and our in-house software development team to make sure your team’s software tools support agents in delivering a great customer experienceQualifications

  • Extensive experience managing call centers
  • Success managing a team in a fast paced environment
  • BA or BS degree in a related fieldCompany DescriptionLifeStation has been instrumental in providing a safety net for those faced with the potential of requiring immediate medical assistance.The LifeStation medical monitoring system has been designed by industry veterans who have one goal in mind — Secured Independence.Our monitoring system allows you the freedom to live where you desire — independently in your home — with the assurance that if you require emergency assistance at any time you can reach us with the simple push of a button.LifeStation uses a Underwriters Laboratories (UL) listed monitoring center and our Care Specialists are all CSAA certified so you can be confident that when you need us we will be there.We've included everything you will ever need in one low monthly price — no hidden charges, no extra costs, Never!LifeStation appreciates the opportunity to serve you for many years to come.

    Keywords: LifeStation, Inc., Union, Director of Customer Service, Executive, Union, New Jersey

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