Medical Case Manager - Travel Assistance
Company: Assist America Services Inc
Location: Princeton
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: About Assist
America Founded in 1990, Assist America is the nation’s largest
provider of global travel assistance services for employee and
student benefit plans. We support members and their dependents
during medical and non-medical travel emergencies, ensuring rapid
access to qualified care and logistical support worldwide. The
Medical Case Manager supports members experiencing medical
emergencies while traveling, providing clear guidance, reassurance,
and timely assistance in high-stress situations. As the primary
point of contact, this role delivers exceptional customer care
while coordinating medical and travel-related services with
internal teams, global vendors, and medical providers in a
fast-paced, operations-driven environment. Key Responsibilities
Respond promptly to travel-related medical and non-medical
assistance needs, including medical referrals, monitoring,
evacuations, repatriations, benefit inquiries, and claims. Manage
end-to-end assistance cases from initial intake through resolution
and closure. Maintain continuous case ownership and provide timely
updates to members, clients, and stakeholders. Assess situations
and determine appropriate next steps in accordance with established
protocols and service level agreements. Coordinate with medical
professionals and third-party vendors, including hospitals,
transport providers, airlines, and ground services. Prepare clear
case summaries and deliver thorough, collaborative shift-change
briefings to keep incoming staff fully informed. Document all case
activity accurately in the Case Management Software Adhere to
service level expectations, response times, and documentation
standards. Participate in team initiatives and departmental
meetings as required. Perform additional duties as assigned.
Requirements: Bachelor’s degree preferred. Background in
healthcare, travel assistance, insurance, customer service, or
emergency services. Strong customer service, communication, and
organizational skills. Ability to multitask and remain composed in
high-stress situations. Multilingual skills are a strong plus.
Proficiency with Microsoft Office or similar software suites.
Flexibility to work rotating shifts, including nights and weekends.
Required background checks and drug screening. Benefits 401(k) with
employer match, medical, dental & vision insurance, FSA and HSA
options, short- and long-term disability coverage, life insurance,
paid time off.
Keywords: Assist America Services Inc, Union , Medical Case Manager - Travel Assistance, Healthcare , Princeton, New Jersey
