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Holiday Omni (Fulfillment) Lead

Company: Dick's Sporting Goods
Location: Union
Posted on: November 20, 2020

Job Description:

DescriptionThis position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Omni-Channel Lead Tasks:

  • Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
  • Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
  • Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
  • Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
  • Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
  • Provide feedback to the management team on the omni-channel activities that are occurring in the store
  • Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
  • Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
  • Assist in the completion of SFS box audits according to company standards
  • Train associates on the SFS and BOPIS system and the documented Standard Operating ProceduresQualifications
    Success Profile:Flexible availability - including early morning, nights/overnights, weekend, and holidaysCustomer-service orientedProblem solving and troubleshooting capabilitiesStrong details orientationSuperior organizational abilitiesProcess and Procedure orientedDICK'S Sporting Goods is an Equal Opportunity Employer.

Keywords: Dick's Sporting Goods, Union , Holiday Omni (Fulfillment) Lead, Hospitality & Tourism , Union, New Jersey

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