Retail Operations Manager
Company: SAS Retail Services
Location: Union
Posted on: January 21, 2023
Job Description:
SummaryRetail Operations Manager (ROM) At our Company, we grow
People, Brands, and Businesses! We are seeking a dynamic Retail
Operations Manager (ROM) to be primarily responsible for leading
and developing an assigned Retail Selling and Merchandising
organization. The ROM will oversee a specific segment of clients
and/or retailers within an assigned geography. They are responsible
for representing the Company and their designated Clients &
Customers through the management of retail store coverage,
set/project coverage, executing objectives set forth by Clients,
Retailers and/or Business Development Managers and related retail
leadership. Take this opportunity to join North Americas leading
business solutions provider and build your career working with
amazing people in a growing industry! Apply today! What we
offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off Responsibilities:
- Maintain excellent high-performing teams and proactively ensure
client Key Performance Indicators are executed consistently by
addressing retail issues on an on-going basis. Oversee effective
and efficient retail routing and approve all related routing
decisions for an assigned region.
- Develop people through training and direct organizational and
team development initiatives using performance management tools,
including: performance reviews, in-store assessments, individual
associate development plans & succession planning
documentation.
- Source and identify external talent and integrate new
associates into the organization as part of a long-term talent
expansion strategy.
- Manage, assist and/or develop expense and/or revenue/operating
income budget for area of responsibility based on responsible
channel of trade and client(s) responsibility.
- Grow base business and add new business.
- Driving and travel are essential duties and function of this
job. Qualifications:
- High School Diploma or GED or equivalent experience is
required; Bachelor's Degree in Marketing or Business Management or
equivalent experience is preferred
- 5+ years of retail experience with associate management
- 1-3 years of successfully managing Retail Merchandisers,
P&L, budgeting and forecasting, and managing client
expectations either personally or through a team
- Customer and client management
- Excellent written communication and verbal communication
skills
- Ability to direct, lead, coach, and develop people
ResponsibilitiesThe Company is one of North Americas leading sales
and marketing agencies specializing in outsourced sales,
merchandising, category management and marketing services to
manufacturers, suppliers and producers of food products and
consumer packaged goods. The Company services a variety of trade
channels including grocery, mass merchandise, specialty,
convenience, drug, dollar, club, hardware, consumer electronics and
home centers. We bridge the gap between manufacturers and
retailers, providing consumers access to the best products
available in the marketplace today.Position SummaryThe Retail
Operations Manager is primarily responsible for leading and
developing an assigned Retail Selling and Merchandising
organization. The ROM will oversee specific segment of clients
and/or retailers within an assigned geography. They are responsible
for representing the Company and their designated Clients &
Customers through the management of retail store coverage,
set/project coverage, executing objectives set forth by Clients,
Retailers and/or Business Development Managers and related retail
leadership.Essential Job Duties and ResponsibilitieOperational
Excellence
- Operational Efficiency: Maintain excellent high-performing
teams and proactively ensure client KPIs are executed consistently
by addressing retail issues on an on-going basis. Oversee effective
and efficient retail routing and approve all related routing
decisions for an assigned region.
- Associate Performance Management: Develop people through
training and direct organizational and team development initiatives
using performance management tools, including: performance reviews,
in-store assessments, individual associate development plans &
succession planning documentation. Source and identify external
talent and integrate new associates into the organization as part
of a long term talent expansion strategy.
- Communication/Change Management: Maintain proactive and
professional communications across multiple internal and external
stakeholders; lead change across responsible retail organization to
ensure client and company KPIs are met.
- Retail Reporting: Maintain working knowledge of company systems
including all reporting functions. Interpret retail reporting data
and offer actionable insights to course correct and achieve
client/retailer performance expectations.
- Budgeting: manage, assist and/or develop expense
and/orrevenue/operating income budget for area of responsibility
based on responsible channel of trade and client(s)
responsibility.Strategic Leadership
- Standardization and Execution of the Companys Strategic
Direction: Outline and implement National policies and programs.
Proactively promote the Companys Strategic Direction and Vision on
a day-to-day basis and assure compliance with all National
Programs.
- Business Development: Grow base business and add new
business.
- Organizational Development: Oversee Retail Operations-wide
efforts to increase effectiveness and/or efficiency enabling the
organization to achieve its strategic goals.
- Customer/Company Customer Team/Company Market Integration:
Serve as strategic retail contact for Customers, Company Business
Managers, RTLs/ATLs, and Company Department Managers & Sales
Directors in each assigned region that affect the Account Team(s).
Utilize all elements and resources to meet and exceed team and
Clients requirements.Client/Retailer Partnership Management
- Serve as strategic retail contact for all clients in assigned
region. Work to build and maintain Client/Retailer partnerships
while managing ongoing client goals and KPI objectives. Pursue new
Client representation and seek additional business opportunities
from existing client base in an effort to add incremental value to
our client base.Supervisory ResponsibilitiesDirect Reports Hires,
retains, trains, coaches, guides, directs, and develops direct
reports using company-wide processes, tools and resourcesIndirect
Reports May delegate work of others and provide guidance, direction
and mentoring to indirect reportsTravel and/or Driving
RequirementsTravel and Driving are essential duties and function of
this job Travel up to Up to 80%Minimum QualificationsEducation
Level:(Required)High School Diploma or GED or equivalent experience
(Preferred)Bachelor's DegreeField of Study/Area of Experience:
Marketing or Business Management5+ years of retail experience with
associate managementSkills, Knowledge and Abilities
- Customer and client management
- Microsoft Office Suite proficiency
- Analytical skills
- Excellent written communication and verbal communication
skills
- Excellent customer service orientation
- Strong prioritization skills
- Skill in supervising to include delegating responsibility,
training and evaluating performance
- Ability to work effectively with management
- Ability to visualize and plan objectives and goals
strategically
- Ability to work independently and prioritize duties with
minimal supervision, in order to meet deadlines
- Well-organized, detail-oriented, and able to handle a
fast-paced work environment
- Basic computer skills including familiarity with Word, Excel,
and Internet usage
- Ability to ensure a high level of service and quality is
maintained
- Ability to direct, lead, coach, and develop people
Environmental & Physical RequirementsField / Administrative
RequirementsIncumbent must be able to perform the essential
functions of the job. Work may be performed in an office, field,
retail store, or warehouse environment. Typically requires the
ability to spend 66%+ hours each work day doing the following
activities: engage in considerable physical activity, ability to
lift and/or push up to 50 pounds, stand on feet for long periods of
time, use products or cook food as appropriate for the
demonstration, and may be required to work in extremely cold
conditions (i.e. refrigerated and freezer sections). Also required
to travel and drive. The use of proper safety practices when
handling the products and/or cooking is essential.Additional
Information Regarding The Company Job Duties and Job
DescriptionsJob duties include additional responsibilities as
assigned by ones supervisor or other manager related to the
position/department. This job description is meant to describe the
general nature and level of work being performed; it is not
intended to be construed as an exhaustive list of all
responsibilities, duties and skills required for the position. The
Company reserves the right at any time with or without notice to
alter or change job responsibilities, reassign or transfer job
position or assign additional job responsibilities, subject to
applicable law. The Company shall provide reasonable accommodations
of known disabilities to enable a qualified applicant or employee
to apply for employment, perform the essential functions of the
job, or enjoy the benefits and privileges of employment as required
by the law.Important InformationThe above statements are intended
to describe the general nature and level of work being performed by
people assigned to this position. They are not intended to be an
exhaustive list of all responsibilities, duties and skills required
of associates so classified. The Company is committed to providing
equal opportunity in all employment practices without regard to
age, race, color, national origin, sex, sexual orientation,
religion, physical or mental disability, or any other category
protected by law. As part of this commitment, the Company shall
provide reasonable accommodations of known disabilities to enable
an applicant or employee to apply for employment, perform the
essential functions of the job, or enjoy the benefits and
privileges of employment as required by the law. Apply/ShareApply
Now!
(https://sasretail-uscareers.icims.com/jobs/426165/retail-operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336180978)
Email a Friend/Colleague Interested in this opportunity?Socialize
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LocationsUS-NJ-UnionPrimary Posting Location : CityUnionPrimary
Posting Location : State/ProvinceNJPrimary Posting Location :
Postal Code07083Primary Posting Location : CountryUSRequisition
ID2022-426165Position TypeFull TimeCategoryField Operations/Field
Management
Keywords: SAS Retail Services, Union , Retail Operations Manager, Hospitality & Tourism , Union, New Jersey
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