Shift Leader (Keyholder)-Full Time
Company: Whole Foods Market
Location: Union
Posted on: January 26, 2023
Job Description:
Job DescriptionPerforms all functions related to maintaining
overall store operations, including great customer service,
cleanliness, and assisting teams as needed. Ensures a positive
company image by providing courteous, friendly and efficient
customer service to customers and other store Team Members.
Complies with team and store Standard Operating Procedures. All
Whole Foods Market Retail jobs require ensuring a positive company
image by providing courteous, friendly, and efficient service to
customers and Team Members at all times. All positions must be
performed in accordance with team and store Standard Operating
Procedures. Further, Team Members must be prepared and able to
perform the duties inherent in other Team Member job descriptions.
All positions must strive to support WFM core values and goals,
promote national, regional, and store programs and initiatives, and
ensure adherence to all applicable health and safety regulations
including Food Safety and regulatory duties required in the
department.Responsibilities :
- Arrives to work station on time, appropriately groomed, dressed
and ready to work; works all scheduled shifts and attends required
trainings and meetings.
- Makes sure customers are being taken care of and the store
looks great at all times.
- Provides excellent customer service and addresses customer
needs in a timely and effective manner; surprises and delights
customers with consistent, delightful service.
- Oversees entire store operations with particular focus on
cleanliness, fullness of product displays, signage quality, safety,
and customer service.
- Keeps store environment clean and neat, upholding all standards
pertaining to cleanliness, HACCP, and Team Member safety, and
customer safety.
- Consistently communicates and models WFM vision and goals.
- Contributes to establishment and maintenance of a positive work
environment, high morale, and the WFM culture.
- Provides assistance to all teams as needed, including
performing dirty work sweeping, mopping, wiping down tables,
checking bathrooms, etc.
- Responds to concerns in the absence of Store Leadership.
- Sets and achieves the highest standards in retail
execution.
- Supports regional vision and executed all regional directives
and programs.
- Completes all necessary paperwork in a timely and accurate
manner.
- Follows food safety and sanitation guidelines.
- Responds promptly to customer needs and questions and requests
assistance when necessary; including answering the store phone
system.
- Leads by example.
- Performs other duties as assigned by leadership.Job Skills:
- Speaks clearly and persuasively in positive or negative
situations.
- Excellent interpersonal skills and ability to communicate
effectively with other Team Members and leadership.
- Ability to understand Team Members and store needs.
- Demonstrates creativity in promoting sales, merchandising
and/or marketing.
- Demonstrates appropriate decision-making, critical thinking,
and analysis; takes a creative and analytical approach to problem
-solving.
- Ability to synthesize data into an overall picture, resolve
issues with unknown variables, and apply common sense in the
interpretation and application of instructions.
- Able to handle difficult or emotional client situations,
solicit client feedback, and respond effectively and
efficiently.
- Ability to resolve conflicts without blaming.
- Remains open to others ideas and willing to try new approaches
and methods.
- Ability to adapt to changes in the work environment, manage
competing demands, and deal with frequent changes, delays, or
unexpected events.
- Ability to change and adapt methods / approach to best fit
dynamic situations.
- Treats people with respect, keeps commitments, and inspires the
trust of others.
- Maintains confidentiality.
- Strong understanding of WFM quality standards.
- Thorough product knowledge.
- Ability to balance team and individual responsibilities.
- Detail oriented, well organized, and able to adhere to
deadlines.
- Possesses basic computer skills, including Microsoft Office
Suite and Excel.Experience:
- 18+ months retail Team Member experience and 6+ months of
supervisory experience.Physical Requirements / Working
Conditions:
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and
pulling.
- Work requires the following motions: bending, twisting,
squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: 90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends,
and holidays as needed.
- Ability to use tools and equipment, including box cutters,
knives, electric pallet jacks, forklifts, hand trucks, six-wheel
carts, balers, and other heavy machinery.Note: The purpose of this
document is to provide a general summary of essential
responsibilities for the position and is not meant as an exhaustive
list. This document does not reflect all job duties or requirements
for every position. Requirements build as one progresses through
the job levels, so any job duties required at a lower level may be
required at the higher level in addition to the duties listed for
that higher level. Duties, assignments, and other responsibilities
may differ for similar positions based on business conditions,
departmental or geographic location, and/or needs for the
particular position. An individual must demonstrate successful
performance in their current position before being considered for
promotion. In addition, in order to promote into a higher-level
position, a business need for the promotion must exist and the
candidate must be considered the most qualified person for the new
position. Completion of certain milestones such as obtaining an
advanced degree or certification, time in current position, or
developing skills to perform at the higher-level role do not
guarantee a promotion.At Whole Foods Market, we provide a fair and
equal employment opportunity for all Team Members and candidates
regardless of race, color, religion, national origin, gender,
pregnancy, sexual orientation, gender identity/expression, age,
marital status, disability, or any other legally protected
characteristic. Whole Foods Market hires and promotes individuals
solely based on qualifications for the position to be filled and
business needs. Who are we? Well, we seek out the finest natural
and organic foods available, maintain the strictest quality
standards in the industry, and have an unshakeable commitment to
sustainable agriculture. Add to that the excitement and fun we
bring to shopping for groceries, and you start to get a sense of
what were all about. Oh yeah, were a mission-driven company
too.Whole Foods Market attracts people who are passionate - about
great food, about the communities they live in, about how we treat
our planet and our fellow humans - and who want to bring their
passion into the workplace and make a difference.Learn more about
careers at Whole Foods Market here
(http://www.wholefoodsmarket.com/careers) !Privacy Notice
(http://careers.wholefoodsmarket.com/global/en/privacy-notice)
Keywords: Whole Foods Market, Union , Shift Leader (Keyholder)-Full Time, Hospitality & Tourism , Union, New Jersey
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