Information Technology Support Specialist

Company: Mindlance
Location: Union
Posted on: June 17, 2022

Job Description:

Onsite US IT Support Engineer
Job PurposeResponsible for Managing a Global IT team for providing comprehensive technical support to end-users in professional recruitment industries. Creative and Energetic IT Support Engineer with Broad- Based experience in hardware and software installations, configurations and Maintenance. Ability to successfully analyze an organization's critical support requirements, identify deficiencies and opportunities and develop solutions for increasing reliability and improving productivity. Duties and Responsibilities

• Provide first and second line technical support via phone, email or in person.
• Good understanding of ITIL process (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management.
• Working knowledge of Microsoft OS like Windows 10 and Windows 11 and understanding of the windows software installation process is essential.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Assist in the delivery of Service Asset and Configuration Management, process and supporting tools.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Manages IT inventories and IT stock using SharePoint, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
• Understanding of Active directories, Group policies and Microsoft Office 365
• Support of mobile telephony devices and tablets, including Apple, Android and Microsoft operating systems
• Support of VOIP telephony systemUnderstanding of DHCP Management
  • An understanding of TCP/IP network environment is essential.Vendor Management for Procuring IT Materials like Laptop, Monitors, Printers and other IT Peripherals.
    • Basic Knowledge of QB (or any accounting software for server-client management module)
    • Troubleshooting network connectivity in a LAN/WAN environment QualificationsCollege Diploma or University Degree in the field of computer science and/or 4 years' equivalent work experience.Industry certifications, this can include MCP, ITIL, N+, CCNA etc. Required Skills and abilities:
      • Good understanding of the Windows operating systems especially Windows 10 and 11
      • Excellent technical knowledge of pcs and desktop hardware.
      • Good working knowledge of Microsoft Office 365
      • Understanding of the window software installation process is essential
      • Understanding of Microsoft networking environment is essential.
      • Good working knowledge of Active directories and Group policies.
      • Good understanding of VOIP telephony Systems
      • Microsoft Server operating systems especially Microsoft Server 2016
      • Understanding of Microsoft SharePoint About MindlanceFounded in 1999, Mindlance is a certified diversity business (MBE) and has been ranked one of the fastest growing U.S staffing firms by SIA for eight consecutive years. We have also been consistently recognized as one of the best performing partners to industry leading MSP programs. As a talent solutions provider, Mindlance provides Technology & Engineering, Digital & Creative, Scientific, Business Professional and Payroll Management staffing services to Global 1000 companies across the United States and Canada. With an annual revenue of over $200 million, the Mindlance story is one of calculable achievement, made meaningful by the commitment to keep getting better in a way that is mindful and creates a balance that works for everyone.
        *This hire MUST be local to Union, NJ. This will be a remote/onsite model.

Keywords: Mindlance, Union , Information Technology Support Specialist, IT / Software / Systems , Union, New Jersey