Customer Data Analyst
Company: CSL
Location: Summit
Posted on: November 3, 2025
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Job Description:
The Opportunity Join a company that finds solutions to complex
challenges. With expertise in influenza science and beyond, our
team works on the latest research and pioneering technologies to
improve the manufacturing process and the effectiveness of
influenza vaccines. We operate as one integrated global
organization drawing together expert staff from different countries
to collaborate. Together, we are working to protect communities
from seasonal influenza and global pandemic threats. When you join
CSL Seqirus, you join a team dedicated to making a difference in
people's lives. It's a feeling of possibility, creativity, and
purpose to deliver our promise. Job Summary The Customer Data
Analyst will lead and support the management, optimization, and
modernization of customer master data and related processes across
various business segments, including Retail,
Wholesale/Distribution, and Healthcare Providers. This role is
responsible for driving internal process improvements,
collaborating cross-functionally, and leveraging technology to
enhance customer master data workflows and business outcomes. The
position works directly with Sales, Demand Planning, Distribution &
Logistics, Marketing, Market Access, Finance, and IT teams to
prioritize customer master data initiatives and support strategic
goals. Success in this role requires strong communication,
organizational skills, critical thinking, a solution-driven
mindset, and the ability to drive change across teams. Job
Responsibilities Manage the creation, maintenance, and quality of
customer master data in SAP, Model N and other related systems
ensuring accuracy, compliance, and alignment with business
objectives. Identify and implement process improvements, including
automation and modernization of customer master data workflows.
Develop and deliver routine and ad-hoc reporting, dashboards, and
actionable insights using technology platforms (Excel, Power BI,
SQL, etc.) to support business decisions. Support and lead projects
related to customer master data migration, system upgrades, and
process transformation. Analyze operational needs, solve complex
problems, and provide recommendations to support Sales, Demand
Planning, and Executive Leadership. Foster cross-functional
collaboration, serving as a resource for translating business needs
into technical solutions and building business acumen on data
challenges. Build and maintain strong relationships with internal
and external stakeholders, including Sales, Finance, Demand
Planning, Distribution & Logistics, Marketing, Market Access, and
IT. Ensure compliance with regulatory requirements and internal
controls through regular audits and adherence to established
policies and procedures. Participate in meetings with IT and
business partners to review system performance, address issues, and
support continuous improvement. Provide peer support, share
knowledge, and assist Customer Account Analysts with critical
questions or “fix on fail” solutions to prevent issues from
delaying shipments. Contribute to cross-functional initiatives that
improve data quality, operational efficiency, and customer
experience. Qualifications Bachelor’s degree in Business, Data
Management, Information Systems, or related field. 0–2 years of
experience in customer master data management, business analysis,
or process improvement, preferably within the pharmaceutical or
life sciences industry. Proficiency in SAP (Customer Master, OTC
processes) and Model N are preferred. Advanced skills in Excel,
SQL, Power BI, and automation tools; experience with Crystal
Reports, VBA, and Python is a plus. Strong analytical,
problem-solving, and communication skills. Demonstrated ability to
drive change and improve customer master data processes in a
collaborative environment. Preferred Experience Experience in
influenza vaccine distribution or biopharma commercial operations.
Knowledge of healthcare provider customer master data and customer
segmentation. The expected base salary range for this position at
hiring is $66,000 – $78,000. Please note this salary range reflects
the minimum and maximum base pay that CSL expects to pay for this
position at the listed location as of the time of this posting.
Individual base salary for a successful candidate is determined by
qualifications, skill level, experience, competencies and other
relevant factors. In addition to base salary, total compensation
for this role may also include incentive compensation. Our Benefits
CSL Seqirus employees that work at least 30 hours per week are
eligible for benefits effective day 1. We are committed to the
wellbeing of our employees and their loved ones. CSL Seqirus offers
resources and benefits, from health care to financial protection,
so you can focus on doing work that matters. Our benefits are
designed to support the needs of our employees at every stage of
their life. Whether you are considering starting a family, need
help paying for emergency back up care or summer camp, looking for
mental health resources, planning for your financial future, or
supporting your favorite charity with a matching contribution, CSL
Seqirus has many benefits to help achieve your goals. Please take
the time to review our benefits site to see what’s available to you
as a CSL Seqirus employee. About CSL Seqirus CSL Seqirus is part of
CSL . As one of the largest influenza vaccine providers in the
world, CSL Seqirusis a major contributor to the prevention of
influenza globally and a transcontinental partner in pandemic
preparedness. With state-of-the-art production facilities in the
U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and
adjuvant technologies to offer a broad portfolio of differentiated
influenza vaccines in more than 20 countries around the world. We
want CSL Seqirus to reflect the world around us At CSL, Inclusion
and Belonging is at the core of our mission and who we are. It
fuels our innovation day in and day out. By celebrating our
differences and creating a culture of curiosity and empathy, we are
able to better understand and connect with our patients and donors,
foster strong relationships with our stakeholders, and sustain a
diverse workforce that will move our company and industry into the
future. Learn more Inclusion and Belonging | CSL . Do work that
matters at CSL Seqirus! Watch our ‘On the Front Line’ video to
learn more about CSL Seqirus
Keywords: CSL, Union , Customer Data Analyst, IT / Software / Systems , Summit, New Jersey
