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Development/Engineering - Network Engineer Sr

Company: AgreeYa Solutions
Location: union
Posted on: May 3, 2021

Job Description:

Job Description: JOB SUMMARY & SCOPE

The candidate for the Deployment Technician position will be part of a team that provides technical support for both pre and post-delivery of new devices during an enterprise-wide reset. Tasks will include device staging, installation, delivery and setup of systems, in addition to diagnostics of basic hardware and software problems encountered by the end-users within our Union NJ corporate office.

DUTIES & RESPONSIBILITIES:

Work as part of a team responsible for staging devices for distribution; tasks include equipment set up on bench, imaging process, inventory management, and customizing devices based on user requirements

Provide level 2 desk-side support for all end-user issues related to the deployment project

Partake in classroom-based training sessions as a technical resource to help ensure successful delivery of new devices and corresponding user profile configurations

Document support processes and troubleshooting procedures for hardware and software issues

Thorough understanding of the escalation process; initiate escalations for all unresolved issues when necessary

Collect old equipment from end-users, track for inventory and store items in an organized fashion

Ability to prioritize assigned tasks and support issues

Shift may vary depending on need to accommodate the deployments.

QUALIFYING EDUCATION & EXPERIENCE

Bachelor's degree and 2-4 years' experience in a desk-side or engineering support role

Extensive experience with Windows 7/10 and Office365

Strong experience with supporting Surface/Laptop devices in a corporate environment

Strong understanding of firewall, networking concepts and Active Directory

Experience with Device Management software (SCCM/BCM), Jabber and VPN/Citrix client

Experience with ticketing systems such as Remedy and Service Now

Working knowledge of Lotus Notes, Outlook and Jabber softphone software

Strong customer service skills are an absolute must

Strong oral and written communication skills a must

Works well in a team environment, also has ability to work independently

Able to adapt and to be assertive in a fast paced, constantly changing environment

Detail oriented, focused and organized

Keywords: AgreeYa Solutions, Union , Development/Engineering - Network Engineer Sr, Other , union, New Jersey

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