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Asset Protection Supervisor

Company: South Jersey Industries
Location: Union
Posted on: May 3, 2021

Job Description:

Position Summary A career in Asset Protection will provide the opportunity to be responsible for all distribution pipeline operations fieldwork. This typically includes testing, repairing and maintaining infrastructure. Additionally, this includes responding to emergency leaks on a 24 hour/7 days a week basis. This must involve working cross functionally with other departments, such as dispatch, gas supply/control. Roles within Asset Protection are responsible for all fieldwork relating to gas services. This includes, directing, coordinating, implementing, and planning distribution activities relating to the gas service customers (residential and commercial). The team is also responsible for all under-ground pipeline distribution and above-ground maintenance and/or measurement. The team is responsible for managing relationships with multiple municipalities. Basic Function: Supervises collective bargaining employees that maintain and repair natural gas mains and service lines. Identify, grade, and repair gas leaks for residential, commercial, and industrial customers during routine and emergency conditions. Ensures safety of personnel and compliance with applicable federal, state, local, and company rules and regulations. Serves in an on-going on call duty rotation as needed, working extended hours beyond normal business hours, including nights, weekends and holidays as needed. Representative Duties and Responsibilities: + Supervises daily and long-range activities to install, repair, maintain and abandon below ground natural gas piping; supervises the resolution of leak problems. Schedules employees and assigns tasks. + Supervises staff selection, development and retention. Establishes and monitors work goals and objectives. + Coaches, provides feedback and evaluates performance of staff. + Liaisons with supervisory staff in the Customer Service Center and Logistics/Dispatching Center. + Analyzes and applies work performance data to develop and refine departmental and individual objectives. + Ensures compliance with local, state, federal regulations; company policies and procedures. + Updates manuals, records, and systems. Delivers and coordinates industry required qualification and certification training. + Responds to customers concerns (e.g., work to be performed, damages) via telephone and in person. + Serves as liaison to fire departments, police departments, Department of Transportation; business, civic and community organizations. + Provides assistance to other Service Centers as required. + Assists in the coordination of company-sponsored volunteer activities for charity. + Follows organizational policies and procedures and ensures staff is in compliance. Qualifications + Bachelors degree with 7-10 years experience in gas distribution operations + Equivalent work experience may be considered in lieu of degree + 2-3 years supervisory experience Competencies: + Critical Thinking: - Proficiency with Excel reports; navigation, report building & review. Ability to analyze and interpret data from Excel reports. - Ability to formulate performance conclusions using Excel reports and root cause analysis. - Ability to critically assess situations and decide on best course of action. - Ability to anticipate work conflicts through observation, probing, and reports. - Ability to resolve & facilitate conflicting situations through analysis, sound judgment, persuasion & negotiation skills. + Performance Management: - Sets clear objectives, assigns & redirects work based on available resources to meet goals. - Uses ad hoc & standard reports/systems to monitor individual performance. - Recognizes & distinguishes the root causes of performance concerns (behavior, skill, technical, etc.) - Recognizes the differences between coaching vs. managing. - Seeks to develop talent through career goal awareness & development discussions. + Budgeting: - Basic proficiency with Operations & Maintenance (O&M), Capital budgeting principles. - Uses quantitative data to draw conclusions. + Change Agent: - Manages and facilitates changes in work process. Ability to manage & lead others in ambiguous situations. - Knowledgeable with & managing the stages of change. - Basic understanding of change management models & concepts. + Time Management: - Ability to prioritize competing initiatives, work assignments & tasks. - Ability to identify critical work from tasks. - Skilled at using time management techniques. + Work Expediting: - Resolves issues and bottlenecks associated with order processing and completion. - Anticipates and recognizes when pending work must be submitted for reprioritization and reallocation to ensure goal attainment. - Resolves disruptions in execution and makes sound decisions to quickly correct. - Deals effectively with peers & support departments to attain optimal work execution. - Performs end of day performance analysis & communicates results/expectation to team. - Manages & prioritizes customer driven work; adheres to customer commitments. - Uses key measures (appt attainment, etc.) to determine progress & goal attainment. + Compliance & Safety: - Proficiency with industry codes and regulations; ability to identify improper procedures and/or work product Explore the Possibilities If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrows energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest. + We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money + We provide an opportunity to build a successful and rewarding career in a variety of functional business areas + We foster individual talents and abilities while promoting the value of teamwork + Our culture prepares you for a lifetime of learning and professional development Equal Opportunity/Affirmative Action Employer SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers energy services to its customers through three primary subsidiaries. SJI Utilities, SJI's regulated natural gas utility business, delivers safe, reliable, affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas and Elkton Gas customers in New Jersey and Maryland. SJI's non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company's interest in the PennEast Pipeline Project . For more information about SJI and its subsidiaries , click here. (/)

Keywords: South Jersey Industries, Union , Asset Protection Supervisor, Other , Union, New Jersey

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