Mobile Associate - Retail Sales, Bilingual - Spanish
Company: T-Mobile
Location: Union
Posted on: June 7, 2021
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Job Description:
At T-Mobile, we strongly encourage everyone, including people of
color, veterans, military spouses, individuals with disabilities,
lesbian, gay, bisexual, transgender, queer and non-binary people,
and parents to apply. We are an equal opportunity employer and
welcome everyone to our team. If you need reasonable accommodation
at any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500. In your application, please feel free to note which pronouns you
use (For example- she/her/hers, he/him/his, they/them/theirs,
etc.). Mobile Associates (MA) work as a member of a Retail Team of
Experts to bring the T-Mobile brand to life. They're brand
ambassadors who build energy and excitement around our products and
services. They are passionate about the connected world and thrive
in a fast-paced environment, where technology innovations, customer
needs, and the Retail experience are continuously evolving. They
immerse themselves in significant connections with our customers,
and their ability to build new and deepen existing relationships is
unmatched across the wireless industry. They continuously work to
build expertise in uncovering our customers' needs and have a
passion to educate, demonstrate and recommend device and service
solutions. This role is a learning role, where new associates are
working with their team and proactively building skills and
proficiencies, in preparation for the next level up as a Mobile
Expert. As a Mobile Associate, you will be required to successfully
complete new employee training. Passionate customer advocate with the desire to be yourself when
connecting and having fun doing it!Competitive drive and proven
ability to succeed in a fast-paced sales environment.Willingness to
work alongside peers and store leaders, learning and sharing ideas,
while serving customers and providing resolutions to
issues.Effective at balancing customer needs and performance
goals.6 months of customer service and/or sales experience, Retail
environment preferred. Okay. You've seen what we're looking for and you're up to the
challenge. Here's what we can offer you in exchange for your
world-class work: Driven base pay plus milestone bonusesBenefits for part-time and
full-time associatesMedical, dental and vision benefitsMatching
401(k)An annual Employee Stock Grant, and a purchase plan that
gives you the chance to grab TMUS stock at a discountGenerous paid
time-off programsPhone service discountsEducation
reimbursementSerious growth potential for your career! This is the opportunity to do something special and join a
company revolutionizing the wireless industry. And we couldn't do
it without someone like you. So, what do you say? Isn't it time you
explored what could become the career move of a lifetime? We invite
you to apply today! Builds proficiency related to serving and selling to our
customers, while providing a world-class customer experience and
building loyalty by: Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or
in-store.Exploring individual needs and providing hands-on
demonstrations of the latest and greatest technology
in-store.Side-by-side selling to find personalized solutions beyond
the bare-bones device and service plan that keep our customers
connected to the people and lifestyle they love, including anything
from unique accessories cutting-edge IoT devices.Approaching
service and sales needs with composure, integrity and
compassion. Becomes skilled with and consistently uses digital tools in
interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer's
neighborhood, providing them with a lightning fast LTE networkWhy
T-Mobile plans and services will let our customers live unlimited,
feel the love, stay connected and go further.Completes training on
T-Mobile in-store experience, new skills and processes, knowledge
of systems and reference resources. Makes the most of their time on
shift, consistently seeking out information between customers,
learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile
employees across channels, including business and customer service
to: Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.Successfully
identify and handoff small business leads.Support team initiatives
and create an inclusive environment Equal Employment Opportunity We take equal opportunity seriously-by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All
decisions concerning the employment relationship will be made
without regard to age, race, ethnicity, color, religion, creed,
sex, sexual orientation, gender identity or expression, national
origin, religious affiliation, marital status, citizenship status,
veteran status, the presence of any physical or mental disability,
or any other status or characteristic protected by federal, state,
or local law. Discrimination, retaliation or harassment based upon
any of these factors is wholly inconsistent with how we do business
and will not be tolerated.
Keywords: T-Mobile, Union , Mobile Associate - Retail Sales, Bilingual - Spanish, Other , Union, New Jersey
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