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Digital Production Support Analyst

Company: Bed Bath & Beyond
Location: Union
Posted on: June 7, 2021

Job Description:

Bed Bath and Beyond Inc. is looking for a highly motivated, customer-oriented Digital Production Support Analyst, to join our fast-paced e-commerce environment.

In this position, you will be required to possess strong problem-solving and interpersonal skills. You will be considered as the companies' front liner, responsible for problem recognition, research, isolation, resolution and follow-up steps in an efficient and accurate manner. In this role, you will also be communicating directly with the business, store and internal Support teams via electronic channels and utilities.

  • Provides first level customer technical support and training resolution via email and other utilities

  • Analyzes customer feedback to spot common trends and underlying problems

  • Ensures that all support requests are well documented in the ticketing system from the creation of the ticket to the successful resolution

  • Escalates incidents to the higher level of management

  • Stays current with system information, technology changes, and updates

  • Recognizes, recommends, and supports improvements

  • Provides on-call/after-hours support when needed

Skills & Requirements:

  • Strong analytical, organizational skills and attention to detail

  • Working knowledge of web technologies (HTML/JavaScript/SQL/SSL/API/Browsers)
  • Ability to identify and troubleshoot complex issues by utilizing monitoring tools such as Quantum Metrics, Sumo Logic & NewRelic APM
  • Ability to work on multiple tasks with various team members and/or other groups both internally and externally

  • Ability to deliver quality results utilizing effective time management skills

  • Ability to work independently to develop new skills as needed to support new products and applications

  • Experience working with ticketing systems and remote-control technologies

  • Good oral and written communication skills


If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-844-MYHRSC1

Email: myHRSC@bedbath.com

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Keywords: Bed Bath & Beyond, Union , Digital Production Support Analyst, Other , Union, New Jersey

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