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Customer Service Rep II

Company: South Jersey Industries
Location: Union
Posted on: June 9, 2021

Job Description:

Position Summary

A career in Customer Service will provide the opportunity to provide customer service relating to billing/collections as well as customer inquiries. This typically includes ensuring that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in a timely manner and in accordance with the consumer laws. Verifies the identity of new and existing customers. Additionally, this involves ensuring good customer relations are maintained.

Roles within Customer Service are responsible for providing the best possible service in relation to billing inquiries, credit and collection, service requests (usually related to gas turn-ons), suggestions, and complaints, customer verification, as well as social media interactions. This includes ensuring positive interactions at the call centers and customer service walk-in centers. The team is responsible for tracking BPU complaints and other mandated customer experience metrics. This also includes providing and monitoring energy assistance to those who qualify. Also includes workforce management and forecasting scheduling needs. Additionally, this may include providing customers with information on programs available for energy assistance.

Roles and responsibilities for this position include, but are not limited to:

  • Requiring working knowledge and skills developed through formal training or work experience

  • Identifying the problems and all relevant issues in straightforward situations, assessing each using standard procedures, and making sound decisions

  • Working within established procedures with a moderate degree of supervision

This role will require established skills to perform a range of routine activities. You will work on assignments that are semi-routine in nature, but recognize the need for occasional deviation from accepted practice. Additionally, it is expected that you will have a small role in decision making.

It is expected that your role applies acquired job skills and company policies and procedures to complete assigned tasks. It is also expected that your role impacts the quality of your own work and team.You will follow established procedures on routine work and receive instructions only on new assignments. Your role typically reports to Team Leads/ Supervisors/ Managers.

Additionally, the level and nature of interaction of your role includes:

  • Understanding how the assigned duties relate to others in the team and how the team integrates with other related teams

This is a role that ensures that the business runs smoothly, effectively, and professionally. This typically includes back office staff.

Qualifications

  • High School Diploma or GED

  • Typically requires 1-2 years of related experience.

Explore the Possibilities

If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow's energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.

  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
  • We foster individual talents and abilities while promoting the value of teamwork
  • Our culture prepares you for a lifetime of learning and professional development

Equal Opportunity/Affirmative Action Employer

Keywords: South Jersey Industries, Union , Customer Service Rep II, Other , Union, New Jersey

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