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Customer Care Specialist

Location: Union
Posted on: May 16, 2022

Job Description:

Job DescriptionCustomer Care Representatives5 Days/40 Hour Work WeekSalary and Delivery Incentives (Not commission sales)Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. Responsibilities:

  • Interact with customers to guide them through their vehicle experience. Their goal is to create a simple, educated and fun experience.
  • Create and build client relationships
  • Stay certified with all new brand knowledge.
  • Prepare vehicles for customer delivery.
  • Maintain appearance and cleanliness of store showroom and vehicle lot.
  • Review all the "bells and whistles" to create an enjoyable ownership experience. Qualifications:
    • A team player focused on providing exemplary customer service
    • Excellent interpersonal communication skills
    • Excellent organizational and time management skills
    • Ability to multi-task in a fast-paced work environment
    • Working knowledge of computers
    • Be at least 18 years of age
    • Possess and acceptable driving record and a valid driver's license in your state of residence. Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing "in-demand" vehicles, both new and pre-owned, for our customers who have come to expect a "Five Star customer service experience".

      With over 45 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

      At Open Road we know our employees, and their achievements, drive our culture and success.Our Total Compensation Rewards Program includes:BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performanceBONUSES - Rewards achievement of specific business goals, in eligible positionsBENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
      • Medical, Dental and Vision Plans
      • Vacation Time
      • Personal Time
      • Short and Long Term Disability
      • Life Insurance
      • 401(k) Retirement Plan with employer match
      • Manufacturer Certifications
      • Leadership Training Programs
      • Vehicle Purchase Discounts
      • Wellness Initiatives
      • Volunteer TimePowered by JazzHRLdJs1J3AoW

Keywords: OPEN ROAD AUTO GROUP, Union , Customer Care Specialist, Other , Union, New Jersey

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