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Associate, Customer Engagement (Baby Registry)

Company: Bed Bath & Beyond
Location: Union
Posted on: June 21, 2022

Job Description:

The Associate, Customer Engagement Baby Registry is responsible for supporting the baby registry team to provide expertise and implement strategies that successfully build an engaging customer registry experience. You will work with a cross functional team of disciplines, business partners, and channel execution groups to develop and design an impactful registry program, and to ensure proper implementation, activation and measurements are in place. You will support the development of marketing, experience and communications strategies rooted in business and brand goals, customer data and channel-level practices.This role is on a hybrid work schedule, working at our Union, NJ HQ.Key Responsibilities

  • Help define and implement the overall vision, strategy, and roadmap of baby registry for buybuy BABY
  • Support the execution of current baby registry programs providing input on all program offers to determine their/fit evolution into the new baby registry vision and road map
  • Partner with internal teams and third-party partners to create personalized experiences to increase the value exchange between our brands and our consumers
  • Educate and inspire on what a best-in-class baby registry program looks like and what customers expect
  • Drive registry creation, activation, and fulfillment impact through effective marketing
  • Partner with channel managers to develop omni-channel communication programs and measurement/testing plans
  • Partner with merchant team to identify assortment selection and support the management of assortment change
  • Develop and leverage critical partnerships with our store, digital, customer service and IT teams, to ensure best- in-class operational excellence
  • Work with internal partners to maintain a reporting dashboard to measure and manage the overall impact and health of the baby registry and its componentsQualifications
    • Bachelor' s degree required
    • Minimum 3 years of retail experience, preferably in baby related categories
    • Marketing experience with an emphasis on digital expertise
    • Strong project management skills
    • Excellent communication skills and ability to problem solve
    • Strong computer skills including Excel, Word, and PowerPoint
    • Team player, ownership and responsibility
    • Think creatively and possess a natural curiosity
    • Ability to execute and meet timelines
    • Willingness to share strategic thoughts and ideas supported by data and market analysis

Keywords: Bed Bath & Beyond, Union , Associate, Customer Engagement (Baby Registry), Other , Union, New Jersey

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