Associate, Customer Engagement (Baby Registry)
Company: Bed Bath & Beyond
Location: Union
Posted on: June 21, 2022
Job Description:
The Associate, Customer Engagement Baby Registry is responsible
for supporting the baby registry team to provide expertise and
implement strategies that successfully build an engaging customer
registry experience. You will work with a cross functional team of
disciplines, business partners, and channel execution groups to
develop and design an impactful registry program, and to ensure
proper implementation, activation and measurements are in place.
You will support the development of marketing, experience and
communications strategies rooted in business and brand goals,
customer data and channel-level practices.This role is on a hybrid
work schedule, working at our Union, NJ HQ.Key Responsibilities
- Help define and implement the overall vision, strategy, and
roadmap of baby registry for buybuy BABY
- Support the execution of current baby registry programs
providing input on all program offers to determine their/fit
evolution into the new baby registry vision and road map
- Partner with internal teams and third-party partners to create
personalized experiences to increase the value exchange between our
brands and our consumers
- Educate and inspire on what a best-in-class baby registry
program looks like and what customers expect
- Drive registry creation, activation, and fulfillment impact
through effective marketing
- Partner with channel managers to develop omni-channel
communication programs and measurement/testing plans
- Partner with merchant team to identify assortment selection and
support the management of assortment change
- Develop and leverage critical partnerships with our store,
digital, customer service and IT teams, to ensure best- in-class
operational excellence
- Work with internal partners to maintain a reporting dashboard
to measure and manage the overall impact and health of the baby
registry and its componentsQualifications
- Bachelor' s degree required
- Minimum 3 years of retail experience, preferably in baby
related categories
- Marketing experience with an emphasis on digital expertise
- Strong project management skills
- Excellent communication skills and ability to problem
solve
- Strong computer skills including Excel, Word, and
PowerPoint
- Team player, ownership and responsibility
- Think creatively and possess a natural curiosity
- Ability to execute and meet timelines
- Willingness to share strategic thoughts and ideas supported by
data and market analysis
Keywords: Bed Bath & Beyond, Union , Associate, Customer Engagement (Baby Registry), Other , Union, New Jersey
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