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Senior System Engineer

Company: TransCore
Location: Union
Posted on: June 23, 2022

Job Description:

TransCore, a subsidiary of ST Engineering, is seeking to fill a full-time Senior System Engineer to join our team in Union, New Jersey.Hybrid Position: At least 3 days in office required.Note: Looking for candidates with engineer technical skills and work on install of equipment.Summary: The Senior System Engineer provides remote and on location technical support assistance for IT facilities and to end users. Will receive and follow up on all open / unresolved tickets, respond and troubleshoot client's problems and concerns. Must be able to use their professional knowledge to resolve problems involving hardware and software issues. Must be able to use practical knowledge of operating system, application programs, and network topology.Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Respond to requests for technical assistance in person, via phone and/or remotely.
  • Support equipment installs and performs field work, as necessary.
  • Log and prioritize user requests and track through to resolution.
  • Troubleshoots equipment malfunctions and corrects them as directed by documentation, or senior technicians / engineers.
  • Troubleshoot and resolve network, server, workstation, and software problems
  • Install new equipment, service existing equipment
  • Setup and onboarding computers for our clients on domains
  • Support staff requests with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Support in creating and maintaining desktop inventory including, but not limited to, location of hardware that may contain Protected Health Information.
  • Facilitate and record transfer or movement of hardware that may or may not contain Protected Health Information.
  • Maintain in-stock inventory. Purchase required equipment.
  • Create, maintain, and educate end-users about "self-help" knowledge base to minimize helpdesk calls
  • Participate in in-service/education regarding Quality Improvement
  • support physical and logical network topology as well as the infrastructure components required to support our Infinity and Integrity applications. This includes physical & virtual servers, Windows Server operating systems, network communication bandwidth required, networking topology (e.g., switches, routers, firewalls, etc.), Dell EMC SAN(s), Hyper-V & VMWare, phone & IVR systems, etc.Required Skills & Experience:
    • Minimum of 5+ years' experience in installing, configuring, and supporting servers (Dell & Cisco), Windows Server operating systems, Cisco based networking components (e.g., switches, routers, firewalls, etc.), hypervisors/virtual machines (Hyper-V & VMware), phone & IVR systems etc.
    • Minimum of five years' experience in implementing both the physical and logical network topology as well as the infrastructure components defined above to support the installation of our mission critical applications.
    • Minimum of five years working with outside vendors regarding network communications, data center co-location facilities, phone & IVR systems, SAN(s), etc.
    • Bachelor's Degree preferred but at a minimum an associate degree in a technical discipline from an accredited educational institution.
    • Ability to travel approximately 25% of the time with the potential for an extended stay away from home up to three weeks.
    • Highly motivated and a self starter.
    • Excellent interpersonal and communication skillsDesired Skills & Experience:
      • Windows Server administration experience including Active Directory, DNS, and Microsoft Exchange.
      • Experience with VMware vSphere administration.
      • Experience with Dell EMC storage.
      • Experience with Veeam Backup.
      • Experience with ManageEngine Desktop Central.
      • Experience with Symantec Endpoint Protection.
      • Education: Bachelor's degree preferred or an associate degree in Computer Science, MIS, or related field plus an equivalent combination of education and work experience.Desired Certification Skills:
        • Microsoft Certifications
        • VMware Certifications
        • Networking CertificationsAbout TransCore:TransCore (TRN), a subsidiary of ST EngineeringTransCore is dedicated to making surface transportation more efficient through innovation. With installations in 44 countries, more than 100 patents, and pioneering applications of RFID and satellite communications technologies, TransCore's expertise is unparalleled.TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program.TransCore is proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. To learn more about TransCore please visit us at www.transcore.com.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Privacy Policy

Keywords: TransCore, Union , Senior System Engineer, Other , Union, New Jersey

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