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Debit / Prepaid Card Servicing

Company: Connectone Bank
Location: Union
Posted on: August 6, 2022

Job Description:

Description:The Debit Card Servicing Assistant Treasurer is responsible for the minimization, prevention, and mitigation of losses due to fraudulent Debit and Prepaid Card activity. They analyze, recommend, and assist in implementation of fraud prevention mitigation strategies and card disputes while ensuring an appropriate balance between fraud risk and client experience. They serve as an expert in handling plastic card tasks, software functionality, and other card related inquires to support internal and external members.
Key Responsibilities

  • Support the Bank's client first focus and rules of engagementmaintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB A Better Place to Be.
  • Manage daily operational workflow and act as an escalation point for the service and support of card service including but not limited to the following;
    • Maintenance
    • System inquiries and ticket follow up
    • Dispute resolution
    • Fraud detection monitoring, Falcon, CAMS alerts
    • Card stock inventory
    • Reg E dispute review
    • Certifications
    • Visa Quarterly Reporting
    • Ensure card services team is reviewing and performing all activities within assigned deadlines.
    • Assist with projects, conversions, elevations and implementations. Activities include; providing input on the setup and support for cardholders on all card-related systems, conduct end-to-end testing of the systems software updates and train card operations team on new procedures or processes resulting from projects.
    • Maintain knowledge of compliance with card programs and processes.
    • Support Bank's Prepaid program with Visa.
    • Assist with the review of card fraud trends to manage the Bank's fraud losses, and balance customer experience.
    • Recognize and recommend changes to enhance operational proficiency.
    • Partner with external and internal teams to enable the execution of reporting initiatives
    • Articulate contract terms to invoices and report costs against benchmarks
    • Customer activity reporting for monthly/quarterly insights
    • Keeps management apprised of any reporting issues, which could negatively affect the bank
    • Work with designated personnel in each area to implement any new reports and/or to make changes to existing reports
    • Perform other duties as assignedRequirements:Knowledge
      • Strong understanding of Visa Online environment
      • Strong understanding of Reg E and applied timeframes of Card claimsSkills
        • Excellent PC skills
        • Strong Excel and Word skillsAbilities
          • Strong client first interest and ability.
          • Ability to impact operations and effect change without being confrontational
          • Detail oriented, analytical, and inquisitive
          • Ability to be flexible with tasks and assignments
          • Good problem-solving skills
          • Ability to work independently and with others
          • Extremely organized with strong time-management skills
          • Ability to Multi-Task many initiatives at once
          • Ability to communicate effectively.
          • Good reading comprehension skillsOther Requirements
            • High School Diploma required. College degree preferred.


Keywords: Connectone Bank, Union , Debit / Prepaid Card Servicing, Other , Union, New Jersey

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