Universal Banker Trainee
Company: Northfield Bank
Location: Union
Posted on: August 6, 2022
Job Description:
Northfield Bank is a full service bank with 38 branch locations
throughout New Jersey; and Staten Island and Brooklyn, New York.
With a history dating back to 1887, our growth continues through
expansion of our presence in local communities and in our Product
and Service offerings. Over 300 employees with diverse backgrounds
and cultures have come together to make Northfield Bank what it is
today. The Bank believes in providing all employees with the
opportunity to reach their career potential and encourages
advancement within the organization. For more information, please
visit
Title: Universal Banker Trainee Location: Union, NJBranch:
UnionStatus: Full Time Job Summary Provide exceptional customer
service in the Teller and Customer Service areas, including prompt
and accurate transaction processing, with focus on establishing new
customer relationships and retaining and growing existing customer
relationships. Also provide assistance in opening new accounts,
assisting with problems related to existing accounts and making
product-related recommendations through cross-selling and referring
bank products and services.Responsibilities Include:
- Perform transactions in both Teller and Customer Service areas
while delivering superior customer satisfaction
- Utilize sales techniques to consistently cross-sell bank
products and services based on customer financial needs in
accordance with Bank policies and procedures; through in-person
interactions and by making outbound phone calls.
- Partner with the branch team and specialists (e.g., financial
advisors) to ensure our customers get access to experts who can
help them with specialized financial needs
- Build long-term relationships with customers to help manage,
maintain and grow the client Book of Business for the branch
- Accept and accurately process all financial service
transactions within bank policies, procedures and regulations
- Open all account products, including checking, savings, CDs and
IRAs promptly and accurately. Update account information as
needed.
- Perform transactional services that are efficient and
error-free, including but not limited to stop payments, deposits,
withdrawals, wire transfers, debit card usage/limits, funds
availability, check verifications/holds and other related
transactions
- When completing Teller functions, maintain responsibility for
cash drawer and follow proper balancing/reconciling procedures
- Build trust and respect with customers by researching and
resolving customer inquiries and problems to provide a positive
customer experience. Partner and collaborate with other bank
departments when necessary.
- Contribute to branch goals by accomplishing assigned sales
targets
- Assist branch Supervisory staff with preparation of daily
branch summary and ATM proof. Investigates, resolves and reports
out of balance transactions. Assists with vault and shipment
control activities as needed.
- Maintain a working knowledge of all bank products and
services
- Demonstrate professionalism at all times by maintaining a
positive and respectful demeanor even during challenging
situations
- Maintain a satisfactory level of attendance, which includes
keeping unscheduled absences to a minimum, arriving to work on time
on scheduled work days, and remaining on duty during the entire
scheduled work period
- Maintain compliance with all bank policies and procedures
pertaining to Branch Security, Auditing and Operations
- Participate in bank-sponsored events to support community
involvement and increase Northfield's presence in the area
- Compliance with all relevant Bank policies and procedures
Other:
- May require occasional travel for business meetings or
training.
- Management may authorize transfers to other branches based on
business need. Competencies:
- Customer Interaction - Knowledge of practices, tools, and
techniques for communicating with a customer. Dedicated to exceed
customer expectations. Anticipates and identifies customer needs
and provides timely solutions that promote value. Establishes
effective relationships with customers. Gains their respect and
trust.
- Communication - Expresses oneself clearly and effectively when
speaking and/or writing to individuals or groups. Listens
attentively. Ensures that information is understood by all parties.
Shares information in a timely manner using the most appropriate
method. Presents well-organized information in a group
setting.
- Accuracy/Attention to Detail - Ensures that work is complete
and without error. Verifies information. Accomplishes tasks by
considering all areas involved, no matter how small. Shows concern
for all aspects of the job. Accurately checks processes and tasks.
Being watchful over a period of time.
- Judgment - Possesses the ability to effectively perform the
required functions of the job without being told every detail, to
independently solve problems, and offer suggestions.
- Problem-Solving - Strives to understand contributing factors
and root cause of the issue. Considers all possible solutions
within compliance of the Bank. Partners with appropriate
stakeholders who may have involvement in or be impacted by the
solution. Works to resolve complex situations.
- Sales Skills/Sales Goals - Understands and strives to achieve
sales plan goals. Utilizes current and new methods and strategies
to maintain quota. Understands the marketplace. Works to meet
prospect/customer needs. Utilizes effective closing techniques. Job
Requirements:
- High School Diploma or equivalent required
- 1+ years banking experience preferred
- Basic math skills required
- Experience operating an Adding Machine preferred
- Good Computer Skills required
- Previous Teller Experience preferred
- Prior customer service skills preferred
- Prior cash handling skills preferred
- Selling to customers' needs preferred
- Excellent communications and problem-solving skills
- Must be able to stand for prolonged periods of time
- Ability to lift and transfer coin bag (approximately 30 lbs.)
**Northfield Bank is an Equal Employment Opportunity Employer
M/F/Disability/Protected Veteran**
Keywords: Northfield Bank, Union , Universal Banker Trainee, Other , Union, New Jersey
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