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Partner Support Specialist

Company: Affiliated Monitoring
Location: Union
Posted on: September 24, 2022

Job Description:

Description: Located on a beautiful campus in Union, New Jersey, our state-of-the-art call center facility is the most advanced in the United States. Working in our call center as a Customer Support Specialist, you will act as our customers' first line of defense. Come join our talented customer service team where you will continuously learn new skills and work together to save lives! As a member of the Customer Support team, you will work directly with our customers to ensure overall customer satisfaction. This position is the primary point-of-contact between our company and its customers. Responsibilities Serve as the first level help-desk for incoming inquiries within our customer (partner) support call center.
Complete the accurate and comprehensive fulfillment of a wide-range of customer service and technical troubleshooting requests via inbound calls and digital channels.
Achieve and maintain a deep understanding of Affiliated supported products and technologies.
Build strong working relationships with our customers (partners) to contribute towards maintaining high levels of overall customer satisfaction.
Utilize outstanding customer-facing skills (active listening, written and verbal communication skills), including timely follow up (as needed).
Requirements:
Prior experience in a technical customer support environment preferred
IT, Helpdesk experience a big plus!
Excellent problem solver with strong interpersonal skills to communicate with confidence to our customers (partners)
Strong computer skills, including the aptitude to quickly learn new software systems
Ability to work in a fast-paced and constantly evolving environment
Record of achievement in completing assigned tasks in an efficient and comprehensive manner
Ability to work both independently and as part of a team
Ability to display a positive outlook, patience and strong relationship-building skills
Desire to seek continuous training and personal development opportunities

Keywords: Affiliated Monitoring, Union , Partner Support Specialist, Other , Union, New Jersey

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