Partner Support Specialist
Company: Affiliated Monitoring
Posted on: September 24, 2022
Description: Located on a beautiful campus in Union, New Jersey,
our state-of-the-art call center facility is the most advanced in
the United States. Working in our call center as a Customer Support
Specialist, you will act as our customers' first line of defense.
Come join our talented customer service team where you will
continuously learn new skills and work together to save lives! As a
member of the Customer Support team, you will work directly with
our customers to ensure overall customer satisfaction. This
position is the primary point-of-contact between our company and
its customers. Responsibilities Serve as the first level help-desk
for incoming inquiries within our customer (partner) support call
Complete the accurate and comprehensive fulfillment of a wide-range
of customer service and technical troubleshooting requests via
inbound calls and digital channels.
Achieve and maintain a deep understanding of Affiliated supported
products and technologies.
Build strong working relationships with our customers (partners) to
contribute towards maintaining high levels of overall customer
Utilize outstanding customer-facing skills (active listening,
written and verbal communication skills), including timely follow
up (as needed).
Prior experience in a technical customer support environment
IT, Helpdesk experience a big plus!
Excellent problem solver with strong interpersonal skills to
communicate with confidence to our customers (partners)
Strong computer skills, including the aptitude to quickly learn new
Ability to work in a fast-paced and constantly evolving
Record of achievement in completing assigned tasks in an efficient
and comprehensive manner
Ability to work both independently and as part of a team
Ability to display a positive outlook, patience and strong
Desire to seek continuous training and personal development
Keywords: Affiliated Monitoring, Union , Partner Support Specialist, Other , Union, New Jersey
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