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nCino/Salesforce.com Administrator

Company: ConnectOne Bank
Location: Union
Posted on: November 17, 2022

Job Description:

The nCino/Salesforce.com Administrator will act as the process improvement manager in the development, support, and execution of enterprise strategies and related product visions regarding the nCino/Salesforce.com, working collaboratively with third-party developers, internal staff, and other key stakeholders.Key ResponsibilitiesSupport the Bank's People First focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB A Better Place to Be.Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry.Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.Maintain user roles and profiles, security settings, access settings etc.Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices.Develop and maintain processes, features and functionality to continuously improve data. quality, process integrity and productivity with the assistance of the end users.Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.Partner with business users and the nCino Business Systems Analyst to identify management. reporting needs; design and maintain necessary reports, dashboards and associated documentation.Work with key business stakeholders and IT to ensure successful product roll outs and releases.Manage day to day user provisioning and permission management.

KnowledgeKnowledge of the Commercial Lending and Banking in relation to both processes and regulations a plus.Ability to work on a nCino/Salesforce.com platform with an understanding of the technical capabilities in order to implement and optimize the nCino loan origination system.Experience with configuring for Lightning Experience a plus.SkillsStrong nCino/Salesforce.com platform skills.Outstanding written and oral communication skills; proven ability to train others and interact with all levels of management.Proven problem-solving skills relating to data and software applications.Highly collaborative and capable of building strong relationships.AbilitiesStrong ability to articulate (both written and verbal) product requirements.Strong ability to handle and prioritize multiple requests and manage laterally, upwards, and downwards.Detail oriented, organized, and driven to get things done.Other RequirementsBachelor's degree in Computer Science or related field.3+ years of Salesforce administration experience or in a technical role, preferred business, or systems analyst with emphasis on system configuration and design.Salesforce ADM 201 certification.Financial Services experience preferred.ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.PI195347336

Keywords: ConnectOne Bank, Union , nCino/Salesforce.com Administrator, Other , Union, New Jersey

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