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Program Specialist

Company: Apidel Technologies
Location: Union
Posted on: November 18, 2022

Job Description:

Provides assistance in all Student Accounting Customer Service Areas, including answering inbound calls though the Student Accounting Call Center, responding to emails through various Student Accounting email boxes, in person student consultation and outbound call campaigns. Checks the accuracy and completeness of student accounts, bills, payments and statements. Performs computations and checks calculations for completeness, accuracy and authority. Maintains essential records and files for various Student Accounting departments with adherence to the policies of Kean University and its governing authorities. Assists with professional responsibilities related to collections, billing and tuition waivers/sponsorships accounts. Coordinates with Financial Aid, Veteran Student Services, Human Resources, and other departments/companies to ensure data is supplied in a timely fashion. Performs computations, processes waivers and sponsorships and checks calculations of the same for completeness, accuracy and efficiency. Prepares clear, technically sound, accurate, and informative reports and spreadsheets containing findings, conclusions, and recommendations. Compiles monthly reports analyzing the status of vendor and sponsored student accounts. Prepares correspondence in the course of official duties, including emails, billing statements and vendor correspondence. Maintains confidential correspondence, essential records and files. Provides assistance in the ID card, Parking and Refund departments as needed. Performs other Student Accounting related tasks as needed.

Skills Required Will be required to learn to utilize various types of modern office equipment, computerized systems and databases and applies modern business office methods to accounts receivable assigned duties. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Candidate must have proficiency with Microsoft Office applications, Google products

Experience Required
Relevant office experience required. Customer Service experience required.

Experience Preferred
One year of related work experience preferred but not required

Education Required
Requires a Bachelor's degree.

Keywords: Apidel Technologies, Union , Program Specialist, Other , Union, New Jersey

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