ERP Support Specialist

Company: New Jersey Institute of Technology
Location: Newark
Posted on: April 16, 2024

Job Description:

Title:
ERP Support Specialist
Department:
NJTPA

Reports To:
Director, Information Technology, NJTPA

Position Type:
Staff

Position Summary:
Under the direction of the Director of
Information Technology, the ERP Support
Specialist provides technical support in advancing NJTPA's enterprise
resource planning (ERP) systems, including but not limited to its SAP system
and business intelligence platforms. Responsibilities include technical support of the ERP systems' life
cycles (analyses, design, development, programming, implementation,
optimization, testing, integration, and maintenance of applications), and
functional support. The incumbent must have a sense of ownership to ensure
smooth daily operation of all ERP applications. This role requires working
closely with cross-functional teams, consultants, and partner agencies to
identify business requirements, address information system needs, assess
solutions, and solve ad-hoc information systems performance issues.

In addition, the ERP Support
Specialist helps develop strategies to fully leverage the ERP systems and
other technologies to improve business processes and create internal
efficiencies in its operations. The incumbent assists in the overall
day-to-day control of NJTPA's ERP systems' projects and coordination of team
resources, balancing the needs for program success with available resources
and the skills and capabilities of staff and consultants. The incumbent will
keep abreast of emerging technology trends and take an active interest in
professional development to ensure their skills stay current and to educate the IT team on new technology. All duties will need to be performed in
accordance with university policies, procedures, and core values. This
position may occasionally require work outside of normal business hours to
address information systems failures and/or meet program and project
deliverables.

Essential Functions:
- Provide technical support to
maintain, advance, and integrate NJTPA's ERP systems.
- Maintain ERP/SAP system
licenses.
- Provide timely ERP user assistance
and technical support in resolving issues.
- Analyze functional and
cross-functional business process needs and development of process improvement
recommendations.
- Work closely with end users to
identify, analyze, and deploy core business processes and workflows to
integrate into the ERP/SAP systems and business intelligence platforms.
- Assist in the modification of procedures or changes in system integrations or
applications to improve ERP/SAP systems performance.
- Review detailed technical
specifications for software development, implementation, and/or integration
into existing application infrastructure.
- Work with third party vendors and consultants
providing ERP/SAP system licensing and support services.

Additional Functions:
- Ensure full and efficient
utilization of NJTPA's ERP/SAP systems by reviewing and evaluating system
design methodologies and strategies, validating data inputs, generating user
reports, and identifying and installing automated workflow processes and enhancements
to improve the user experience, consistent with best practices.
- Create KPI dashboard on ERP system
performance and user adoption, including benefit cost analysis and user
feedback for management review.
- Develop and maintain a strong understanding
of the organization's financial transactions, reporting, and accounting
structure.
- Assist with deployment and
maintenance of SAP GUI interfaces and reports, including SAP Fiori and BI
tools and dashboards to improve user experience, data sharing, and report
development.
- Assist with data integration and
conversions, including integration of SAP human resource, finance, and
procurement data.
- Monitor and report routine ERP/SAP
system performance.
- Devise or modify standard operating
procedures, methodologies, and guidelines for the ERP/SAP systems' users and
administrators, including, best practices, data, architecture, security,
quality, maintenance, and enhancement protocols.
- Perform other related duties as
assigned.

Prerequisite Qualifications:
- Bachelors' degree in computer
science, information systems, or a related field is required.
- Minimum three (3) years' experience
in software design, development, and production methodologies, data
management, and systems integration technologies - including at least two (2)
years of experience with ERP systems and Business Intelligence
platforms.
- Demonstrated knowledge of the
deployment, configuration, and support of ERP systems, with a focus on
financial management and accounting systems.
- Working knowledge of standard
hardware/software in a desktop/server environment, including MS Windows
Server operating system, MS Office Suite and Office 365, SQL database, MS
Power BI, Cognos, and Crystal Reports.
- Demonstrated business analytics,
technical analysis, software development, planning, and organizational
skills.
- At the university's discretion, the education and experience
prerequisites may be exempted where the candidate can demonstrate to the
satisfaction of the university, an equivalent combination of education and
experience specifically preparing the candidate for success in the position

Preferred Qualifications:
- Masters' Degree in computer science,
information systems, or a related field.
- Experience with ERP tools designed
for project-based, grant funded businesses.
- Experience with SAP S/4 HANA, Fiori,
BI, and Lumira. /
- SAP Certification.
- Strong understanding of Information Systems
management best practices.
- Change management skills.
- Strong problem-solving skills and
the ability to identify and resolve issues quickly.
- Strong written and oral
communication skills.
- Self-motivated with ability to work
well independently, as well as collaboratively with cross-functional teams.
Bargaining Unit:
PSA

Range/Band:
25
FLSA:
Exempt
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Keywords: New Jersey Institute of Technology, Union , ERP Support Specialist, Other , Newark, New Jersey