Patient Care Coordinator - West Orange, NJ
Company: Optum
Location: West Orange
Posted on: May 12, 2025
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Job Description:
Opportunities with Optum in the Tri-State region -(formerly
CareMount Medical, ProHEALTH New York and Riverside Medical Group).
Come make a difference in the lives of people who turn to us for
care at one of our hundreds of locations across New York, New
Jersey and Connecticut. Work with state-of-the-art technology and
brilliant co-workers who share your passion for helping people feel
their best. Join a dynamic health care organization and discover
the meaning behind Caring. Connecting. Growing together.--- -
Optum Health -is seeking a -Patient Care Coordinator -to join our
growing team. At Optum, we are transforming healthcare nationally
while providing physician-led care locally. Work with the largest
care delivery organization in the world and start doing -your
life's best work. Optum Pediatrics has an immediate opening for a
friendly, patient focused and detailed oriented -Patient Care
Coordinator to join our team.
The Patient Care Coordinator is responsible for the completion of
set processes and protocols. Works cooperatively with all members
of the care team to support the vision and mission of the
organization, deliver excellent customer service and adhere to Lean
processes. Supports the teams in meeting financial, clinical and
service goals.
Working Hours: -A 40-hour work week, Monday from 8:00am to 5:00pm,
Tuesday from 8:00am to 8:00pm, Wednesday 8:00am to 3:00pm, Thursday
8:00am to 7:00pm, and Friday 8:00am to 4:00pm. Rotating Saturdays
from 8:00am to 2:00pm. The schedule will be determined by the
supervisor upon hire. - -
Location: 449 Mount Pleasant Ave, Second Floor, West Orange, NJ
07052
Primary Responsibilities:
Obtain accurate and updated patient information, such as name,
address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient
insurance cards
Accurate and complete occupational medicine registration
workflow
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Working daily in the claims edit work queue and referrals work
queue to correct registration errors for submission to insurance
companies
Performs certain follow-up services for patients in a prompt and
courteous manner, such as scheduling specialist appointments,
scheduling follow-up appointments and obtaining copies lab results
or specialist reports
Adhere to the standards identified via Sparq regarding Optum
Employee Policies
Work cohesively with fellow employees to achieve specific team
goals
Keep abreast on current medical requirements relevant to their
position, which includes maintaining patient confidentiality and
abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment -
Participate in planning, coordinating, and implementing care in
conjunction with the multidisciplinary team in accordance with the
Plan of Care
Assure the continuity of care through scheduling and tracking
systems
Provide effective communication to patient / family team members
and other health care professionals as evidenced by documentation,
case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and
monitoring the fax server, retrieving and / or scanning documents
and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field
employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Organize and maintains medical records
All employees are expected to keep abreast on current medical
requirements relevant to their position, which includes maintaining
patient confidentiality and abiding by all HIPAA and OSHA
requirements -
Work Independently, and Assist with Clinical duties on a limited
basis
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of experience working in medical front office position
performing duties such as scheduling appointments, checking
patients in/out, insurance verification, collecting co-pays and
maintaining medical records
Intermediate level of proficiency with MS Word, Excel and Outlook
and the ability to use multiple web applications
Ability to work:
Monday from 8:00am to 5:00pm
Tuesday from 8:00am to 8:00pm
Wednesday 8:00am to 3:00pm
Thursday 8:00am to 7:00pm
Friday 8:00am to 4:00pm
Rotating Saturdays from 8:00am to 2:00pm
Access to reliable transportation and the ability to cover other
offices as needed
Preferred Qualifications:
Knowledge of Epic EMR software
1+ years of customer service experience
Soft Skills: -
Ability to work independently and maintain good judgment and
accountability -
Demonstrated ability to work well with health care providers -
Strong organizational and time management skills -
Ability to multi-task and prioritize tasks to meet all deadlines
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Ability to work well under pressure in a fast-paced environment
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Excellent verbal and written communication skills; ability to speak
clearly and concisely, conveying information in a manner that
others can understand, as well as ability to understand and
interpret information from others -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
-UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Union , Patient Care Coordinator - West Orange, NJ, Other , West Orange, New Jersey
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