Associate Patient Care Coordinator - Rock Hill, New York

Adheres to standards of professionalism set by the practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
Attends and participates in mandatory quarterly staff meetings or reads minutes
Completes mandatory education annually
Attends/participates in training/review classes and projects as assigned
Handles difficult situations and people with tact, professionalism and H.E.A.R.T
Demonstrates good judgment in escalating difficult situations and people to management personnel
Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Promotes a positive work attitude fostering teamwork and acceptance of management decisions
Supports peer to peer training initiative for new patient services employees
Assists co-workers whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner
Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session
Communicates with clinical staff to keep patient informed of appointment status
Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service
Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system
Provides, explains and reviews for accurate completion, all registration forms, i.e. patient representative, patient registration form, and family information form where applicable and obtains signatures as required
Provides and explains the authorization to release health information to patient at their request
Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to patient accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures
Invite patients with the Patient Portal enrollment (PxP) in compliance with meaningful use guidelines
Provides after visit summary in compliance with ACO guidelines
Prepares batch report daily to total and balance collections
Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and completes the auto-flow process successfully
Schedules /cancels /reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures
Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered
Notifies management or other departments appropriately using clerical templates for various issues/requests/reasons
Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines, physician business cards, brochures, signage, etc.
Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm
Actively demonstrates good oral and written communication skills with both internal and external customers
Demonstrates flexibility in schedule to meet patient and office needs
Works with a sense of urgency
Collects data from patient charts to complete forms, prior authorizations and schedule appointments as needed
Documents and reports the information and data collected in a retrievable understandable and readable format
Is proficient in ability to print and fax documents
Is proficient in maintaining adequate office supplies
Is proficient in the use of electronic systems
Documents information acquired and services implemented in the patient health record
Communicates openly with patients, caregivers and other healthcare professionals regarding patient care
Uses effective professional communication skills and tools to acquire and disseminate relevant information to patients, caregivers and health care providers across the continuum of care
Performs other tasks as required for the effective and efficient functioning of the practice when directed to do so by supervisory and managerial personnel

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

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