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Inside Sales/Customer Service

Company: D'Artagnan, Inc.
Location: Union
Posted on: June 21, 2018

Job Description:

D Artagnan, the nation s premier specialty food distributor is growing rapidly. Our philosophy is simple. Before such buzz words existed, we were committed to free-range, natural production and sustainable, humane farming practices. We partner only with small farms and ranches that have strict standards, never use antibiotics or hormones, and sign affidavits to that effect. We support these methods so that we can offer you the best-tasting, conscientiously-raised meat possible.We are passionate about quality from the farm to your fork, which is why our products hold pride of place in professional and home kitchens alike.For our smoked, cured and cooked items, we rely on natural ingredients and traditional recipes and techniques to provide the best flavor and health benefits.We are dedicated to quality in all we do, from our careful sourcing in the field to our kitchen production, to provide you the very best products money can buy.We are on a mission to educate consumers about the importance of understanding and appreciating how food is raised and harvested.We seek employees who are passionate about food -- a true foodie who is a burning entrepreneur with team spirit to join our growing organization.Job Summary:Work cooperatively with outside sales and other members of the distribution team to service and grow existing customers, respond to new customers phone requests and address customer issues in a timely and proactive manner. Ensure overall customer satisfaction. Must be a team player. This role is a key developmental/feeder position for outside sales and other opportunities within our growing company.Specific Responsibilities:Assist assigned sales representatives in their daily outbound calls and in building customer relationsReceive and enter customer orders into the system.Setup and maintain customer files in systemAssist in the coordination of emergency deliveriesIssue customer creditsInteract with customers to resolve issues and concernsNotify customers of changes of product availability and policy changesNotify Purchasing Department of special or unusual ordersRecommend alternate products based on cost, availability or specificationsProvide accurate information regarding availability of in-stock itemsProactively recommend items needed by customers to increase customer satisfaction and improve transaction profitabilityIncrease sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale itemsMonitor scheduled shipment dates to ensure timely deliveryProvide daily reports for sales representativesTake on other special projects as assigned by the Customer Service ManagerBasic Qualifications (Required education, experience, skills etc to qualify candidate):High School Diploma RequiredAt least two years business experience with customer interactionBasic level computer/data entry skillsStrong oral and written communication skillsOrganized and thorough in record maintenance.Strong attention to detailAbility to work flexible hoursAbility to deal with customers directlyTwo years of customer service experiencePreferred Qualifications (Additional education, experience, skills etc as assets):Some college preferredCulinary experienceCustomer service or sales experienceD Artagnan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws, D Artagnan complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.D Artagnan expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of D Artagnan s employees to perform their expected job duties is absolutely not tolerated.

Keywords: D'Artagnan, Inc., Union, Inside Sales/Customer Service, Other, Union, New Jersey

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