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Network Technician / Tier 2 support

Company: eSOZO Computer and Network Services
Location: Union
Posted on: June 20, 2022

Job Description:

eSOZO is currently seeking a Network Technician, Tier 2 level support in Union, NJ.Split schedule

  • 8:00 to 5:00 - Work from home for 4 hours and go on site for the remaining 4 hours
  • Work on site from 8:00 to 1:00 and work the remaining 4 hours at home. eSOZO is a leading provider of Managed IT Services, headquartered in central NJ and servicing clients globally.If you have experience in Network support, Tier 2 troubleshooting, Desktop support, hardware, software, and Firewall security skills, and would like to take you career to the next level, we want to speak to you! Please apply! As a Network Technician you will:
    • Provide services through telephone, email, and face-to-face contact.
    • Identify and resolve problems quickly and efficiently.
    • Install and remove software from computer systems and networks, diagnose, and repair technical issues.
    • Plan, Design, and implement changes to the network.
    • Assemble hardware and install or delete software to ensure all hardware and software are working properly.
    • Troubleshoots computer equipment to confirm it is running correctly.
    • Recovers any lost or accidentally deleted data.
    • Complete Tier 2 projects.
    • Customer Service skills both on the phone and in person.
    • Act as the bridge between Tier 1 work and Tier 3/Engineers.
    • On-Site and remote client support.Basic Qualifications:
      • 5 plus years of Tier Two Network and application support experience
      • Workstation support
      • Windows and IOS. O365, smart phones, tablets support
      • Experience with Network configurations and installations, mainly in Windows
      • Experience with Firewall Configurations and Installations,
      • WAP (Wireless Access Point) Configuration and Assessment.
      • Experience with Active Directory and Exchange servers
      • The ability to work a split shift It is an 8-5 schedule just a hybrid split shiftPreferred Qualifications:
        • Education: Degree in Computer Science, Information Technology, or a related field. Or comparable Trade School. Preferred, Not Required.

Keywords: eSOZO Computer and Network Services, Union , Network Technician / Tier 2 support, Professions , Union, New Jersey

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