Network Technician / Tier 2 support

Company: eSOZO Computer and Network Services
Location: Union
Posted on: June 20, 2022

Job Description:

eSOZO is currently seeking a Network Technician, Tier 2 level support in Union, NJ.Split schedule

• 8:00 to 5:00 - Work from home for 4 hours and go on site for the remaining 4 hours
• Work on site from 8:00 to 1:00 and work the remaining 4 hours at home. eSOZO is a leading provider of Managed IT Services, headquartered in central NJ and servicing clients globally.If you have experience in Network support, Tier 2 troubleshooting, Desktop support, hardware, software, and Firewall security skills, and would like to take you career to the next level, we want to speak to you! Please apply! As a Network Technician you will:
  • Provide services through telephone, email, and face-to-face contact.
  • Identify and resolve problems quickly and efficiently.
  • Install and remove software from computer systems and networks, diagnose, and repair technical issues.
  • Plan, Design, and implement changes to the network.
  • Assemble hardware and install or delete software to ensure all hardware and software are working properly.
  • Troubleshoots computer equipment to confirm it is running correctly.
  • Recovers any lost or accidentally deleted data.
  • Complete Tier 2 projects.
  • Customer Service skills both on the phone and in person.
  • Act as the bridge between Tier 1 work and Tier 3/Engineers.
  • On-Site and remote client support.Basic Qualifications:
    • 5 plus years of Tier Two Network and application support experience
    • Workstation support
    • Windows and IOS. O365, smart phones, tablets support
    • Experience with Network configurations and installations, mainly in Windows
    • Experience with Firewall Configurations and Installations,
    • WAP (Wireless Access Point) Configuration and Assessment.
    • Experience with Active Directory and Exchange servers
    • The ability to work a split shift It is an 8-5 schedule just a hybrid split shiftPreferred Qualifications:
      • Education: Degree in Computer Science, Information Technology, or a related field. Or comparable Trade School. Preferred, Not Required.

Keywords: eSOZO Computer and Network Services, Union , Network Technician / Tier 2 support, Professions , Union, New Jersey