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Helpdesk Technician

Company: eSOZO LLC
Location: Union
Posted on: August 5, 2022

Job Description:

MSP looking for aTechnician to be on site at a client in Union, NJ. Partial day on site, partial day at home. Job Summary:This role is to work in tandem with other eSOZO Technicians. This role will be the lead on site and work directly with the techs, staff, and IT Director.Installs and removes software from computer systems and networks, diagnoses and repairs technical issues, and plans, designs, implements and manages user networks. Is able to troubleshoot and complete Tier2 level tickets and projects.Job Accountabilities*: Provides services through telephone, email and face-to-face contact.Assembles hardware and installs or deletes software to ensure all hardware and software are working properly.Troubleshoots computer equipment to confirm it is running correctly.Recovers any lost or accidentally deleted data.Customer Service skills both on the phone and in person.Act as the bridge between Tier 1 work and Tier 3/Engineers.On-Site and remote client support.*The company reserves the right to add or change duties at any timeJob Qualifications:Education: Bachelor's degree in Computer Science, Information Technology or a related field. Or comparable Trade School. Preferred, Not Required.Experience: 5+ years of relevant work experienceOther requirements: Knowledgeable with various software programs.Proficient in: Firewall Configurations and Installations, WAP Configuration and Assessment.Server Proficiency including but not limited to: Active Directory and Exchange.Skills: Identify and resolve problems quickly and efficientlyExhibits high attention to detailExcellent customer service skills requiredGathers and analyzes data skillfullyWrites clearly and informativelyAdapts well to change provided by Dice

Keywords: eSOZO LLC, Union , Helpdesk Technician, Professions , Union, New Jersey

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