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Master Plumber - Design Center

Company: HOME DEPOT USA, INC
Location: Union
Posted on: September 22, 2022

Job Description:

Position Purpose:
The HDDC Master Plumber/Gas Fitter will be responsible for installation activities in a customers' home as they relate to plumbing and gas hookups for appliances that were purchased by the customer at the HDDC. This role will be required to maintain a master plumber/gas fitter license and to keep their licensing current while employed with the company. The HDDC Master Plumber/Gas Fitter will ensure a customer's selected appliance is installed to manufacturer and local code specifications and may be called upon to assist in general appliance install activities. This role will be required to offer a high level of professionalism and will need to communicate clearly with customers in their homes. The HDDC Master Plumber/Gas Fitter must be able to work in a fast paced environment while maintaining a high level of precision. This role will require problem solving and strong communication and follow-up skills and is responsible for ensuring clients receive the highest level of customer satisfaction possible. Following Home Depot's safety policies and procedures are critical to performing the duties of the HDDC Master Plumber/Gas Fitter. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified training, immediately correcting hazards & unsafe conditions or reporting conditions to the HDDC management team and working safely as not to endanger themselves, co-workers, vendors, or customers.

Major Tasks, Responsibilities & Key Accountabilities:
90% Customer Service and Appliance Install - Use plumbing/gas expertise to ensure customer appliances are installed per local codes and requirements; Assist in general appliance install activities with the HDDC team; Pull necessary permits and ensure compliance with all state/local regulatory requirements for jobs; Ensure paperwork/contact information is available and in order for each measure; Maintain/file all order paperwork and electronic correspondence for each measure/order; Maintain relevant professional certifications; Answer customer questions regarding products and processes; Follows up with clients via telephone when appropriate

10% Self-Development -Proactively seeks knowledge on all HDDC products and services; Routinely develops skills in related areas of expertise; Cooperate with other Associates to complete tasks; Partner with HD

Nature and Scope:
This position typically reports to Supervisor

This position 0 Direct Reports

Environmental Job Requirements:
Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:
Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
6 years

Certifications & Licenses:
Must hold, or be able to pass within a designated time period, all specified state/county/city trade contractor licenses, such as Master Plumber/Gas Fitter, etc

Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Knowledge, Skills, Abilities and Competencies:
- Action Oriented
- Self-Development
- Communicates Effectively
- Customer Focus

Keywords: HOME DEPOT USA, INC, Union , Master Plumber - Design Center, Professions , Union, New Jersey

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