Analyst 2, Reverse Distribution

Company: Kenvue
Location: Summit
Posted on: March 13, 2025

Job Description:

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.Job Description - Analyst 2, Reverse Distribution (2507032058W)Analyst, Reverse Distribution - Deliver NAThis position reports to the Team Leader Reverse Distribution and will be located in Summit - NJ.Who we areAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID Brand Adhesive Bandages that you already know and love. Our global team is made up of - 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. Join us in shaping our future - and yours.Role reports to: Team Leader Reverse DistributionLocation: Summit, NJ; Kenvue is currently in the process of moving its Global Headquarters from Skillman, NJ to Summit, NJ. This role is currently based in Skillman, NJ.Travel Requirement: 10%Pay: $60k-$96,600kWhat you will doProvides analytical support to internal business partners to track and reduce customers' returns and unsaleable, operational support to ensure that customers' returns are credited properly and in accordance with Kenvue's Returns Policies.This individual will be primarily responsible for all customer-facing activities associated with returns, starting with the approval and issuance of a Returns Authorization (RA), working with the 3PL Returns Processor, and ensuring that the customer receives credit for their return.The key roles for the RD (Reverse Distribution) Analyst are:

• Providing RD support to Revenue Reconciliation business partners for crediting (or denying when applicable) customers with complex and/or difficult returns.
• Providing RD support to Kenvue's Top Customer Focus Teams (CFTs) for any/all customer returns related issues.
• Identifying and implementing business process improvements to streamline the RD supply chain and reduce returns.
• Providing support to the RD Co-op for RD Credit Management process.
• Managing the monthly ARUA ACH payment process for trade customers.
• Providing RD support for all internal audits conducted by Kenvue Quality Assurance team.
• Writing SOPs and WI to formally document all RD processes.
• Providing overall management of non-standard Kenvue Returns processes.
• Provide RD support for executing Re-Marketing Events for returned Kenvue Consumer products.
• Providing training to new RD employees and business partners.Key Responsibilities
  • Support Revenue Reconciliation business partners with resolving difficult customer deductions associated with returns.
  • Partner with CFT colleagues to reduce customer returns and resolve challenging returns issues.
  • Lead small-to-medium scale projects to improve RD business processes.
  • Gain full understanding of all systems needed to execute the crediting of returns.
  • Execute the ARUA payment via ACH to customers.
  • Partner with internal and external auditors to successfully complete audits.
  • Create SOP and WI documents to establish formal procedures.
  • Provide overall management of the RECON audit process.
  • Lead all activities associated with Donation Re-Marketing Events.
  • Develop training materials and provide training in areas of Return Goods Policies.What we are looking forExperience and Skills:Required Qualifications
    • BA/BS Degree
    • 2-4 years of experience
    • Analytics
    • Ability to learn new systems
    • Driven by innovation and process improvement
    • Collaboration and interdependent partnering skills
    • Strong written and oral communicationsDesired Qualifications
      • Supply Chain Management, Engineering, Information Systems or related field
      • ERP systems or WMS experience
      • LEAN/Six Sigma process improvementsWhat's in it for you
        • Competitive Total Rewards Package*
        • Paid Company Holidays, Paid Vacation, Volunteer Time & More!
        • Employee Resource Groups*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic.
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Keywords: Kenvue, Union , Analyst 2, Reverse Distribution, Professions , Summit, New Jersey