Executive Experience Consultant

Company: Servicenow
Location: New York
Posted on: June 2, 2025

Job Description:

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe're seeking an exceptional Executive Experience Consultant to join our elite team of customer engagement professionals. This is not a traditional program management role - it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.Key Responsibilities:

• Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities.
• Develop deep understanding of customer business challenges and transformation goals to align to our compelling narrative arcs.
• Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts.
• Drive thought leadership in executive engagement approaches and best practices.
• Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience.
• Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.
• Develop strong relationships with C-level executives, becoming a trusted strategic advisor.
• Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.
• Capture and analyze data/feedback to continuously elevate the program experience.
• Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery.
• Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery.
• Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy.
• Create a culture of proactive sales partnership through ongoing alignment, communication and reporting.QualificationsRequired Skills:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 6+ years of relevant experience delivering exceptional executive experiences in a similar role or program.
  • Strong technology acumen to understand customer needs and propose innovative solutions.
  • Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders.
  • Excellent project management capabilities to oversee all logistical and operational details of the engagement.
  • Outstanding communication and presentation skills to engage executive audiences.
  • Self-motivated to problem solve and execute.
  • Strong stakeholder management skills and influence across organizational boundaries.
  • Creative problem-solving prowess and proactive approach to strategize solutions.
  • Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers.
  • Bachelor's degree or relevant experience in Executive Marketing, Field Marketing, Executive Programs.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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Keywords: Servicenow, Union , Executive Experience Consultant, Professions , New York, New Jersey