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Technician Team Lead

Company: The Peak Organization
Location: Union
Posted on: June 12, 2018

Job Description:

Job DescriptionWe are seeking a Technician Team Lead for a workstation rollout in Union, NJ.Scope:· Serve as our company representative and liaison with the customer site contact· Inventory and manage the asset information· Provide leadership on site to a large team of PC service technicians· Manage a team of technicians to deploy several hundred full desktop workstations including monitors, keyboards, mice, and cisco phones in one weekend· Follow technical script provided · Escalate errors and issues to you Peak Project manager or contact· Monitor progress and report any anomalies or site challenges to the PMO staff· Document and track project progress to completionJob Description:

  • Technicians will be disconnecting and removing existing work station set ups and deploying new workstation kits
    • Work station kits will include laptop / desktop, keyboard, mouse and docking station.
    • Technicians will confirm inventory received by matching the workstation kits to an employee list that the customer will provide. The employee list will include each employee’s name and desk location and assigned workstation kit type.
    • Technicians will un-pack the Cisco phone and connect to the workstation system. Once connected to the system, plug the phone into the Ethernet outlet on the computer and then the power outlet.
    • Technician will verify the workstation system with a boot up to the User login screen to verify system complete and functioning.
    • Technician will program the phone with a customer provided 4 digit extension. Customer will provide programming instructions. Once the 4 digit extension is programmed, the technician will verify functionality by making one internal and external call.
    • Technicians will escalate to the lead if an issue such as a DOA, problems with set up, missing inventory etc. Requirements// Qualifications:· Previous team lead experience on a desktop deployment or rollout project · Proven customer service and client facing background· Excellent communication and leadership skills· Problem solver· Exceptional attention to detail· Ability to manage conflict and keep team members on task· A+ or other technician certification is a plus· Reliable transportation to and from the job site· Able to lift 50 pounds and be on their feet for long hours· Valid Driver’s LicenseCompany DescriptionWe are Peak Systems a managed services organization specialized in delivering technical resource solutions nationwide. We work with a team of over 20,000 technicians coordinating IT projects for fortune 500 companies. Our work is fast-paced, interactive, and hands –on.

      Keywords: The Peak Organization, Union, Technician Team Lead, Professions, Union, New Jersey

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