Contact Center Agent (Chinese Speaking)

Company: CAIPA MSO LLC
Location: New York
Posted on: May 7, 2025

Job Description:

Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible wayRequirements:
  • Candidate must be flexible with the shift due to operational needs
  • Trilingual in English, Mandarin and Cantonese
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High School degree Benefits
    • Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
    • 401k retirement plan with a 6% corporate match
    • Paid Time Off
    • Paid Holidays
    • Salary: $16.5 - $18/hourPIde8e37e77ec6-37820-31669934

Keywords: CAIPA MSO LLC, Union , Contact Center Agent (Chinese Speaking), Sales , New York, New Jersey